WFPS Systems Coordinator Business

City of Winnipeg; Winnipeg; On-site; CAD 70,000 - 93,000; Full time

Job summary

The City of Winnipeg is seeking a WFPS Systems Coordinator-Business to manage application support for the Winnipeg Fire Paramedic Service. The ideal candidate will enhance software applications' efficiency, provide analytical support, and lead user training while fostering a collaborative work environment.

Benefits

Comprehensive benefits package

Education and training opportunities

Pension plans

Maternity/parental leave programs

Qualifications

• Experience leading implementation of software applications.
• Two years’ experience related to the position's duties.
• Knowledge of Record Management and Scheduling Systems.

Responsibilities

• Analyze and design processes and user interfaces.
• Coordinate user acceptance testing for software upgrades.
• Provide end user support and training.

Skills

Customer service

Problem-solving

Analytical skills

Education

Post-secondary education in Business Administration

Tools

Vectors and ICO systems

Job description

Recruitment Details

WFPS Systems Coordinator-Business

Winnipeg Fire Paramedic Service

Posting No: 125944

The City of Winnipeg is a vibrant and dynamic organization with many opportunities!

We offer a diverse and welcoming work environment that delivers quality services to our citizens.

Department: Winnipeg Fire Paramedic Service

Designated Work Location: 2 nd Floor, 185 King St.

Position Type: Permanent on a Temporary Basis

Salary: $70,962.96 to $92,905.95 Annually (Grade 3, Schedule A-2)

Posting No: 125944

Closing Date: June 24, 2025

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the direction of the Assistant Chief of Service Quality, the Systems Coordinator-Business is responsible for application support including configuration, design, testing and implementation of changes to the Vectors and ICO systems.

In addition, this position is responsible for end user support, training and communications for Vectors and ICO software. The Systems Coordinator-Business will be accountable for analyzing existing business processes and making recommendations for process improvement. The Systems Coordinator-Business will act as a resource and liaison between the end users and various Departments/Divisions regarding software applications.

As The WFPS Systems Coordinator-Business, You Will

• Analyze and design new or changed processes, procedures and user interface
• Provide daily issue investigation and act as liaison with the IT Division and/or software vendor on long-term resolution to issues
• Coordinate and lead user acceptance testing for upgrades, modifications, enhancements and other changes
• Monitor employee’s use of software and analyze statistical data to support training/coaching needs and report on application performance as well as provide support to operations related to end user training and support. Ensure business process documents remain up to date
• Coordinate and liaison with other branches, divisions and departments to ensure optimum use of the systems.
  
  

Your Education And Qualifications Include

• Post-secondary education in Business Administration or a related field ; or a combination of training and experience.
• Successful completion of Prosci certification would be considered an asset
• Successful completion of CBAP (Certified Business Analysis Professional) certification would be considered an asset.
• Experience leading the implementation, upgrade and enhancement of software applications, including design, configuration, development of test plan and user acceptance testing. Preferably in a utility and/or contact center environment.
• Two (2) years’ experience directly related to the work or job duties of the position.
• Experience investigating, analyzing and evaluating complex issues and developing and implementing practical solutions and tools to meet the needs of a changing business.
• Experience providing quality customer service and creating a customer focused team.
• Experience assessing training needs and preparing and conducting training sessions. This includes the preparation of training materials suitable for a variety of people.
• Knowledge of application support processes including configuration, design, testing and implementation of changes; knowledge of this with Vectors and ICO systems would be considered an asset.
• Knowledge of Record Management and Roster/ Scheduling Systems and associated work processes would be an asset.
• Ability to meet project deadlines and to work independently with minimal supervision.
• Ability to effectively communicate complex material both verbally and in writing.
• Ability to gather and analyze processes as well as analyze statistical data related to business system performance and determine training needs and overall system requirements to implement solutions to create efficiencies.
• Ability to monitor and report on business system performance to the system / business owners.
• Ability to provide leadership and advisory direction to others and to develop a creative and team-based work environment.
• Ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.
  
  

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Must have and maintain a valid Class 5 Manitoba Driver’s License.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
  
  

How To Apply

APPLY ONLINE, including all documentation listed below by June 24, 2025.

• Applicants must submit a resume clearly indicating how they meet the qualifications of the position. (Required)
• Applications submitted without REQUIRED documentation will not be considered.*
  
  

Online applications can be submitted by logging into PeopleSoft Employee Self Service and follow the navigation: Main Menu > Employee Self Service > Careers > View Latest Jobs. From this location, you can scroll the list of current job openings and apply for a job.

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

• *Any WAPSO employee on Salary Schedule A1 as of October 29, 2020, will remain on Salary Schedule A1 until they are the successful applicant to a position at a higher Administrative Salary Level (Grade) or they (or the Association on their behalf) initiate a successful reclassification to a higher Administrative Salary Level (Grade), in which case they will be placed on Schedule A2. Any WAPSO employee on Salary Schedule A2 as of October 29, 2020, will remain on Salary Schedule A2. Any existing employee of any bargaining unit or an external hire, who is successful to a WAPSO position on or after October 29, 2020, will be placed on Salary Schedule A2.
• Vacancies will be filled in accordance with the current collective agreement with the Winnipeg Association of Public Service Officers (WAPSO).
• Applicants may be required to undergo assessments to determine their knowledge, abilities and skills as they relate to the qualifications of the position.
• If and when this temporary position becomes permanent, the successful applicant to this bulletin will automatically receive the position, and a further bulletin will not be necessary.
  
  

Hours of Work: 8:30 am – 4:30 pm – Monday to Friday (35 hours/week)

Employee Group: Winnipeg Association of Public Service Officers (WAPSO)

Position Reports To: Assistant Chief of Service Quality

Contact Person: Janessa Scammell

Email: [e-mail]

We value diversity in our workplace. Indigenous peoples, women, racialized peoples, persons with disabilities, 2SLGBTQ+ peoples and Newcomers are encouraged to self-declare.

Only candidates selected for interviews will be contacted.

Requests for Reasonable Accommodation will be accepted during the hiring process.