WFH French Bilingual Tax Advisor

Intuit; Victoria; Remote; CAD 45,000 - 60,000; Full time

Job summary

Une entreprise technologique financière recherche un Conseiller Fiscal Bilingue (Français/Anglais) pour aider les clients à remplir leurs déclarations d'impôts via TurboTax. Ce rôle à distance nécessite des compétences en service à la clientèle, un minimum de deux ans d'expérience en préparation fiscale, et une capacité à interagir de manière professionnelle avec les clients. Un package de rémunération compétitif est proposé.

Qualifications

• Minimum de deux ans d'expérience professionnelle dans la préparation fiscale.
• Capacité à interagir avec les clients par vidéo et audio de manière professionnelle.
• Excellentes compétences en communication écrite et verbale.

Responsibilities

• Aider les clients à remplir leurs déclarations d'impôts via TurboTax.
• Fournir une expertise fiscale bilingue et des conseils en temps réel.
• Maintenir des enregistrements précis des interactions clients.

Skills

Service client

Bilinguisme (Français et Anglais)

Compétences en fiscalité

Job description

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. We never stop working to find new, innovative ways to make that possible.

Role

WFH French Bilingual Tax Advisor — Victoria, British Columbia, Canada

Responsibilities

• Help clients fill out their income tax returns using Intuit TurboTax products; provide tax guidance; review personal tax returns for customers completing their tax returns themselves; prepare complete returns and manage product / software inquiries to accelerate Prosperity.
• Use government websites, professional resources, and team expertise to search for and deliver the right answer to the customer in clear terms.
• As a virtual, customer-facing role, use our video communication software to interact with customers and document interactions to maintain accurate records.
• Provide bilingual tax expertise (French and English) and deliver real-time guidance on a range of tax matters to clients across Canada.
• Be willing to work a flexible schedule with a minimum of 20 hours per week.
• Demonstrate excellent customer service skills and professionally, warmly, and confidently engage with customers via video and audio tools.

Qualifications

• Minimum of two (2) years of paid professional tax preparation experience.
• Experience using professional tax software to prepare and file personal tax returns, including complex elements such as employment, self-employment, rental income, investments, forms like T1135, foreign income, and various credits / deductions.
• Ability to provide CRA RepID (representative identifier) during onboarding for Represent a Client service.
• Experience preparing tax returns with complex elements (employment, self-employment, rental income, investments, foreign income, T1135, etc.).
• Strong customer service skills and comfort interacting with customers via video / audio tools in a professional, friendly, and confident manner.
• Proficiency in both English and French; bilingual Seasonal French Bilingual Tax Advisor role.
• Willingness to work a flexible schedule; minimum 20 hours per week.

Additional Qualifications

• Experience preparing corporate (T2) returns.
• Experience preparing Quebec (TP1) returns.

Skills & Abilities

• Tax expertise and knowledge of tax laws; ability to learn continuously and stay updated on year-to-year changes.
• Effective written and verbal communication; active listening to understand customer needs.
• Complex problem solving; take ownership and escalate as needed to provide timely support.
• Research and resourcefulness; follow procedures and seek resources to provide suitable solutions.
• Technical acumen and comfort with tools needed for the role.

Compensation and Benefits

Intuit offers a competitive compensation package with a pay-for-performance approach. Base pay ranges vary by location and are influenced by knowledge, skills, experience, and location. Eligible for cash bonuses, equity rewards, and benefits per applicable plans (see details at Intuit : Careers | Benefits).

What you’ll bring

See above for responsibilities, qualifications, and skills; bilingual French English capability and willingness to work remotely.

Note: This posting is for an existing vacancy.

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