West Park Healthcare - Full-Time (Temp) Security Operations Centre Operator (Paladin Security)

Paladin Security; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Paladin Security seeks a full-time Security Operations Center Operator to manage a healthcare command center at the University Health Network. Responsibilities include overseeing security operations, collaborating with coordinators, and ensuring safety protocols are maintained. Ideal candidates will possess a valid Ontario Security Guard License and strong communication skills.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• Valid Ontario Security Guard License required.
• Proficient in English, both oral and written.
• Experience in a command or dispatch centre is an asset.

Responsibilities

• Oversee security platoon and orient guards to their roles.
• Monitor command centre systems including CCTV and access control.
• Handle dispatch duties including incident call taking.

Skills

Customer Service

Interpersonal Skills

Communication

Report Writing

Education

Degree in Police Foundations

Criminology

Job description

Job Skills / Requirements

Position: Security Operations Center Operator
Site: University Health Network - West Park
Averaging Agreement : Overtime is Averaging Agreement (AA) after 88 hours
Location: 170 Emmett Ave, York
Status: Full Time (Temp)
Hours: Rotating Continental (0700 - 1900 / 1900 - 0700)

Pay Rate: $23.98/ Hr
I nternal Posting Date: May 27, 2025
Internal Closing: June 2, 2025
External Closing: June 16, 2025

Job Description:

In this key role, you will oversee a state-of-the-art healthcare command centre. Your role will include the following:

• SOC Operator is a shift lead role, responsible for the oversight of the security platoon
• Responsible for orienting guards to their respective roles
• Assist in tracking and deployment of security staff
• Monitor and operate numerous command centre systems including, access control, CCTV, fire and life safety.
• Make emergency overhead announcements
• Collaborate with the Security Coordinator on special projects
• Assist in training new staff
• Answer Telephones and dispatch calls from the command centre
• Handle a variety of dispatch duties including incident call taking.
• Liaise with security staff, Paladin Operations Centre and assist with deployment
• Liaise with visitors, clients and staff
• Manage Lost & Found
• Manage the issuance and return of facility keys and ID/Access cards
• Issue Visitor and Contractor badges

Essential Job Functions:

• Be courteous and cooperative with a high quality of customer service.
• Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
• Must be able to communicate clearly with clinical staff, and the general public while conveying professionalism and authority at all times.
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Write clear, concise, and legible reports.
• Communicates any concerns/issues with Site Coordinator.

Requirements:

• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services
• Proof of double Covid Vaccination
• Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
• Valid First Aid and CPR Level C Certification (Wsib Approved)
• Experience working in a command or dispatch centre would be an asset
• Authorized to legally work in Canada
• Steps to get your immunization records:
  https://paladinsecurity.com/wp-content/uploads/2023/07/How-to-get-immunization-records-Paladin.pdf
  
  Immunization Form:
  https://paladinsecurity.com/wp-content/uploads/2023/07/Immunization-Record-Ontario-Paladin.pdf

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Certification Requirements (All)

Standard First Aid, CPR Level C
Valid Ontario Security License
Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test
OFA I
Minimum of 2 years security experience
COVID Double Vaccinated

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position

Number of Openings for this position: 1