WEM Inn Front Desk Clerk

West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel); Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

West Edmonton Mall Inn is seeking a Front Desk Clerk to greet guests, manage check-ins and check-outs, and process payments while preparing the desk for the next shift.

You will assist guests with room questions, hotel amenities, and mall attractions, maintain high service standards, handle inquiries with courtesy, and support Guest Services as needed. This full-time role requires flexible availability and a professional, friendly demeanor.

Qualifications

• One to two years of customer service experience, hotel experience preferred.
• Excellent verbal and written communication and interpersonal skills.
• Neat, well-groomed and professional with a positive, friendly attitude.
• Must be able to stand for long periods and lift guest baggage when needed.
• Strong organizational and problem-solving abilities under pressure.

Responsibilities

• Greeting and welcoming guests upon arrival, check-in and check-out, verifying reservations and accepting payment.
• Ensuring lines are short while maintaining excellent customer service at check-in.
• Balancing paperwork at shift end and making cash drops while keeping float in check.
• Assisting guests with inquiries about rooms, hotel amenities, attractions and shops within West Edmonton Mall.
• Handling concerns/complaints professionally to ensure guest satisfaction.
• Assisting with Guest Services, Reservations and Switchboard operations when needed.
• Other responsibilities as required.

Skills

Customer service

Cash handling

Communication skills

Shift work

Job description

8882 170 St NW, Edmonton, AB T5T 4J2, Canada

Job Description

Posted Thursday, August 27, 2026 at 8:00 a.m.

Front Desk Clerks with WEM Inn are responsible for attending to guest needs, including but not limited to check in, check out, accepting payments, and preparing the desk for the next shift.

PRIMARY RESPONSIBILITIES:

• Greeting and welcoming guests upon arrival, check-in and check-out, verifying reservations, and accepting payment both at check in and check out.
• Ensuring line-ups do not get to long while still ensuring excellent customer service at check in.
• Balancing paperwork at the end of the shift and make necessary cash drops while maintaining issued float balance at all times.
• Helping guests with any inquiries regarding their room, hotel amenities, as well as Attractions and Shops within West Edmonton Mall.
• Ensuring guests concerns and/or complaints are handled in a professional, courteous manner and ensuring the guests remain satisfied.
• Assisting with Guest Services, Reservations, and Switchboard operations if necessary.
• Other responsibilities as required.

DESIRED QUALIFICATIONS:

• One (1) to two (2) years previous customer service experience, with preference given to those with previous hotel experience.
• Excellent verbal and written communication and interpersonal skills, as well as a courteous phone manner.
• Neat, well-groomed and professional with a positive, friendly attitude.
• Must be able to stand for long periods of time and be able to lift guest baggage in the absence of Guest Services.
• Excellent organizational, problem-solving skills, and be able to work under pressure.

TERMS OF EMPLOYMENT:

• This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts.
• Must be able to pass a basic security clearance.