Wellness Coach & Biohacking Technician

Upgrade Labs; Oakville; On-site; CAD 30,000 - 60,000; Full time

Job summary

An innovative biohacking facility is seeking enthusiastic Wellness Coaches/Biohacker Technicians to join their team in Oakville. This role involves providing exceptional customer service, educating clients on biohacking benefits, and managing membership transactions in a high-tech environment. Ideal candidates are health and fitness enthusiasts with strong communication skills and a passion for helping others achieve their potential. Join a forward-thinking company dedicated to optimizing health and performance, where you can make a real difference in people's lives.

Qualifications

• Ability to work in a fast-paced environment with no scheduling restrictions.
• Strong verbal and written communication skills.

Responsibilities

• Provide exceptional customer service and hospitality to clients.
• Manage membership transactions and client database efficiently.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Action-oriented

Health and Fitness Enthusiast

Team Collaboration

Tools

Zenoti

Job description

Upgrade Labs Oakville/Toronto Franchise Owner

Position: Wellness Coach/Biohacker Technician (full-time and part-time)

Reports To: Manager

Upgrade Labs is…

The world’s first Biohacking Facility. Our objective is to optimize our client’s overall health by improving their mental and physical performance. We use state-of-the-art biohacking equipment and data-driven technology to enhance our members’ well-being from the cellular level. If you’re enthusiastic about playing a role in collective evolution and you enjoy helping others feel better, think smarter, and kick more ass, read on!

Our Biohacker Technician’s will…

Be an energetic team member who will assist with running a one-of-a-kind high-tech establishment to help clients upgrade their lives. A BHT will consistently deliver world-class service and foster positive customer satisfaction and loyalty at Upgrade Labs. The right person will know the Upgrade Labs’ approach to overall health and maximizing performance and a passion for helping people realize their potential. You can also prioritize your time and work in an efficient manner.

Key Responsibilities of the position…

1. Serve as the first point of contact and warm welcome for all walk-in and regular Upgrade Labs clientele.
2. Provide high level customer service and hospitality to clients.
3. Answer incoming calls and respond to inquiries.
4. Handle facility membership database, register new clients, receive membership payments and maintain client base.
5. Manage register, merchandise, and membership transactions.
6. Guide customers with regards to the latest facility promotions, membership discounts, and/or special events.
7. Schedule client appointments, communicate information regarding membership status, and resolve membership issues or inquiries.
8. Educate clients about the ongoing benefits of using Upgrade Labs to biohack their way to optimal brain, body, and life performance.
9. Provide world-class tours to potential new clients, educating them on the principles of Upgrade Labs.
10. Safely run clients through biohacking technology.
11. Complete opening/closing procedures and daily tasks assigned by AGM.
12. Complete hourly facility checks to ensure the facility is clean, stocked, and presentable for all clients.
13. Assist with community outreach and events to spread the Upgrade Labs love!
14. Uphold a high level of confidentiality and discretion.
15. Work as a cohesive team with all Upgrade Labs team members to ensure efficiency and camaraderie.
16. Maintain the distinct Upgrade Labs aesthetic, appearance, atmosphere and culture.
17. Other tasks assigned by Manager.

Qualifications are…

1. Able to work in Oakville.
2. Schedule: Availability to work any day/time of the week, no restrictions.
3. The ability to prioritize and multi-task within a fast-paced environment.
4. Action oriented: initiate tasks and perform duties without direction.
5. Intermediate computer skills – specifically with Zenoti (preferred).
6. Health and fitness enthusiast and/or biohacking fan.
7. Strong verbal and written skills.
8. Friendly, outgoing, and energetic personality – you can talk to anyone!
9. Team-oriented and collaborative.
10. Ability to meet the physical requirements of the job including standing for up to 8 hours, occasionally sitting, walking, kneeling, and reaching, lifting or moving up to 25 pounds.

Hours of work are…

Full-time Biohacker Technicians are required to work, at minimum, 38.5 hours average per week, while part-time Biohacker Technicians are scheduled fewer than 30 hours average per week, as required. Your schedule may be varied and require you to be available for work any day or time of the week, with no restrictions and upon reasonable notice.

Does this describe you…

1. You have good knowledge of the Upgrade Labs approach to high performance and a passion for helping people realize their potential.
2. You possess exceptional customer service skills and care deeply about each client’s experience and results.
3. You are excited to learn more about biohacking and how to upgrade a client’s brain, body and life.
4. You prioritize your time and work in a highly efficient manner.

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company.

Upgrade Labs is an Equal Opportunity Employer.