Weekend concierge ( Chinese-speaking)

Cleantech Service Group; Richmond; On-site; CAD 30,000 - 60,000; Part time

Job summary

A professional services company is seeking a Weekend Concierge for a high-rise residential building in Richmond, BC. This part-time role involves providing exceptional customer service, managing resident needs, and ensuring safety and communication within the property. Ideal candidates are bilingual in Chinese and possess prior experience in hospitality, along with strong organizational and problem-solving skills.

Qualifications

• Flexibility and availability for addressing requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Ability to multitask in high-pressure situations.

Responsibilities

• Assist residents with needs such as package handling and information inquiries.
• Monitor property access and ensure residents' safety.
• Coordinate events to foster community among residents.

Skills

Customer Service

Problem-solving

Organizational Skills

Tools

Microsoft Office

Scheduling Software

Job description

Join Our Team as a Weekend Concierge!

We are seeking a dependable and professional Chinese-speaking Concierge to join our team for a high-rise residential building based in Richmond. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations.

Key duties & responsibilities:

• Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
• Security Oversight: Monitor and control access to the property, ensuring the safety and well being of residents.
• Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
• Event Planning: Organize and coordinate community events or gathering to foster a sense of community among residents.
• Administrative Support: Handle administrative tasks, such as managing reservation, maintaining records, and assisting with resident communications.
• Emergency response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
• Building maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
• Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
• Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

Requirements:

• Flexibility, availability, and the ability to address requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Job Type: Part-time, Saturday - Sunday

Starting date: September

Shift Timings: 8 am - 4 pm

• 8 hours shift
• Saturday and Sunday

Salary: $21.00 per hour

Required: Chinese (Mandarin, Cantonese) language skills

Experience:

• Customer service: 1 year (preferred)

• Concierge/caretaker/building manager: 1 year (preferred)

Location: Richmond, BC