Weekend Concierge

Different Technologies Pty Ltd.; Vancouver; On-site; Part time

Job summary

A leading company is seeking a Weekend Concierge fluent in Chinese/Mandarin to provide exceptional service and support to residents. This part-time role involves assisting with various resident needs, organizing events, and ensuring smooth operations. The ideal candidate will have experience in customer service and strong organizational skills. This position offers a competitive hourly wage and the opportunity to work in a dynamic environment.

Qualifications

• Proven experience in hospitality or customer service.
• Flexibility and ability to address requests promptly.

Responsibilities

• Assist residents with package handling and inquiries.
• Organize community events and handle administrative tasks.
• Respond to emergencies and coordinate minor maintenance.

Skills

Customer Service

Problem Solving

Organizational Skills

Tools

Microsoft Office

Scheduling Software

Job description

Join Our Team as Weekend Concierge – Chinese/Mandarin Speaking!

We are seeking a professional Weekend Concierge – Chinese/Mandarin speaking to join our team. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations.

Key Duties & Responsibilities:

Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.

Move-in/Move-out Procedures and Supervision: Complete all booking documents regarding a move-in or move-out as defined in the bylaws and rules. Record any applicable payments made and forward them to the management agency’s office.

Mail, Parcels, Packages, and Access: Receive residents’ packages, courier mail, etc., at the residents’ request with a signed Authorization Waiver Form.

Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.

Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.

Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.

Emergency Response: Be prepared to respond to emergencies, alert the appropriate authorities, and guide residents in safety protocols.

Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.

Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.

Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

Requirements:

• Flexibility, availability, and the ability to address requests promptly

• Proven experience in hospitality, customer service, or related fields

• Ability to multitask and handle high-pressure situations

• Strong problem-solving and organizational skills

• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.)

Job Type: Part-time
Starting Date: June 1
Shift Timings: 8 am – 4 pm (Saturday – Sunday)
Salary: $22.00 per hour

Proficiency in Chinese/Mandarin is required

Experience:

• Customer service: 1 year (preferred)

• Concierge/caretaker/building manager: 1 year (preferred)

Location: Robson Street, Vancouver, BC