Weekday Tenant Support Worker - 2025-142-06

Archway Community Services (Formerly Abbotsford Community Services); Abbotsford; On-site; Full time

Job summary

Archway Community Services recherche un agent de soutien aux locataires pour un poste à temps plein. Le candidat aidera les résidents dans un environnement de logement de soutien, en leur fournissant une gamme de services pour promouvoir leur bien-être. Si vous êtes passionné par l'aide aux personnes d'horizons divers, rejoignez notre équipe et faites partie d'un mouvement impactant.

Benefits

Trois semaines de vacances pro-rated

Un bon plan de benefits incluant soins de santé étendus

Un plan de pension

Qualifications

• Deux à trois ans d'expérience dans le domaine des services communautaires.
• Capacité de travailler avec autonomie et en équipe.

Responsibilities

• Soutenir les résidents dans le maintien de leur résidence.
• Assurer des vérifications de santé et de sécurité de l'établissement.
• Promouvoir un environnement de réduction des risques.

Skills

Communication

Gestion de crises

Empathie

Education

Éducation postsecondaire dans un domaine connexe

Tools

Microsoft Office 365

Job description

May 21, 2025

JOB POSTING 2025-142-06

• INTERNAL/EXTERNAL
• Supportive Housing (Hearthstone Place)
• Wage: $29.06 per hour
• Full Time: 37.5 hours per week, Monday to Friday
• Hours: 7:00 AM to 3:00 PM
• Permanent

  Provide Support to the Housing Residents to Ensure a Respectful,
  Safe, Clean and Supportive Place
  Join the team at Archway

  Come Help Us Help People

  Location: Abbotsford

  On Site Work

Job Summary

Archway is seeking a dynamic and self-motivated individual to fill the position of Full-Time Tenant Support Worker at a co-ed, low barrier, and supportive housing residence. The housing residence follows a harm-reduction/health promotion philosophy and is a 24/7 operation. We are looking for a candidate who embraces a team approach and fully understands the complex challenges faced by people experiencing homelessness or who are at risk of homelessness.

Reporting to the Supportive Housing Program Supervisor, the Full-Time Tenant Support Worker provides a range of front-line support services to the residents. Tenant Support Workers are part of a team whose mandate is to ensure the building remains a respectful, secure, safe, clean, and supportive place in which to reside, visit and work.

Your Role:

Archway’s Weekday Tenant Support Worker with the Supportive Housing Program (Hearthstone) contributes by:

• Supporting residents to maintain their residencies, including but not limited to; directly assisting with room de-cluttering, resident rent contribution payments and/or repayment plans; and connection with community resources/supports.
• Recognizing individual strengths (strength-based) and circumstances and supporting residents in their healthy development, success, and well-being and in their self-determined goals (case planning).
• Stewarding and promoting a culture of learning and respect within the staff team, program, and services.
• Assisting with conflict and crisis de-escalation as needed.
• Performing health and safety checks of the facility, residences, and premises.
• Promoting a harm reduction approach to addiction, mental and physical health, and well-being.
• Promoting positive and inclusive tenant-staff relations.
• Promoting linkages and partnership development with local service providers to ensure optimal service delivery to clients (e.g. Fraser Health Authority, Aboriginal Services, Community Corrections Offices, homeless shelters and transition houses, employment service organizations and referral agencies. etc.
• Maintaining clear and accurate records, individual case plans, activity updates, statistical records and other documentation (e.g. quarterly, monthly and yearly reports) for reporting purposes.

This position is a great fit for someone who is self-motivated, energetic, has a positive attitude, takes initiative, and has empathy and compassion for individuals who are homeless or who are at risk of being homeless.

Our Offer

• Wage: $29.06 per hour.
• A permanent, full-time position at 37.5 hours per week, availability Mondays to Fridays, from 7:00 AM to 3:00 PM.

Benefits include:

• Three weeks pro-rated vacation in your first year; four weeks in your second year.
• Three pro-rated wellness days per year.
• Pro-rated sick leave days per year.
• Opportunity to exchange a statutory holiday for a cultural day celebration.
• A great benefits plan including extended health and dental; you choose your plan.
• A pension plan; Archway meets your contribution.
• Employee and Family Assistance Program.
• Access to online wellness resources including newsletters, physical health videos, and wellness events.
• Free use of Archway’s wellness equipment.
• Great in-house training opportunities.
• Rewarding work in a positive environment.
• Work/Life balance.

Getting an Interview–you will be considered if you have:

• Post-secondary education in a related field ORan equivalent combination of education, training and experience may be considered.
• Two to three years’ experience in an outreach capacity or within the community services field.

The Job Requires you to have:

• The ability to take direction, work with pride and work with minimal supervision and in consultation with others.
• Excellent interpersonal, verbal, and written communication skills.
• An understanding of issues surrounding poverty, homelessness, substance abuse and mental health issues.
• Strong crises de-escalation and dispute resolution skills.
• A flexible attitude, ability to adapt to changing situations and duties, and a willingness to work as part of a team.
• Ability to effectively switch tasks to respond to interruptions, distractions, and competing priorities.
• Ability to interact with people in challenging and/or difficult
• Ability to adhere to health and safety protocols in an environment of direct social interaction and engagement with clients and staff.
• Ability to use Microsoft Office 365, including Word, Excel, Outlook, Powerpoint, databases, and virtual meeting platforms such as Microsoft Teams and Zoom.
• Willingness and flexibility to work evenings and weekends as needed.
• Ability to work alone; adherence to the working alone policy is required.
• Ability to be exposed to occasional biohazards such as sharps, illicit substances, fumes, and bodily fluids.
• A valid First Aid Certificate is a condition of employment.
• A satisfactory criminal record check is a condition of employment and must be maintained.

Interested applicants are to reference Posting # 2025-142-06 in the subject line.

Please submit your cover letter and resume to:[e-mail]

Closing date is Sunday, June 8th

No phone calls please. Only short-listed applicants will be contacted.

Must be legally entitled to work in Canada

Your resume may also be forwarded to other programs for their consideration for their job vacancies. If you do not wish for your application to be shared with other Programs, please include DO NOT FORWARD TO OTHER PROGRAMS, in the subject line or the email when you apply. Please also include the posting number in the subject.

Diversity Statement

Archway’s goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

We are committed to investing in the mental health and wellbeing of our employees.

Who We Help

Read some of the stories of people we’ve helped.

When you join the Archway team, you are part of a movement working everyday to make a difference in our communities.

This deadline for submitting your application is Sunday, June 8th