Wedding and Gift Registry Consultant, Full Time - North Michigan

Bloomingdale's; Lasalle; On-site; CAD 30,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Gift Registry Concierge, der eine personalisierte Erfahrung für Kunden bietet. In dieser Rolle werden Sie als Experte für Produkte und Dienstleistungen fungieren, um die Bedürfnisse der Kunden zu verstehen und sie während ihrer Reise zu unterstützen. Sie werden in einem dynamischen Umfeld arbeiten, in dem die Pflege von Kundenbeziehungen und die Erfüllung von Geschäftszielen im Mittelpunkt stehen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und eine positive Erfahrung zu schaffen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische und zahnärztliche Leistungen

Wettbewerbsfähige Bezahlung

Bezahlte Freizeit

Flexible Urlaubszeiten

Zugang zu Verdiensten mit PayActiv

401(k)-Planoptionen

Möglichkeiten zur Bonusverdienung

Mitarbeiterrabatt

Wachstumsmöglichkeiten

Qualifications

• Mindestens 1-2 Jahre Erfahrung im Kundenservice erforderlich.
• Erfahrung im Umgang mit Kundenbeziehungen und -bedürfnissen.

Responsibilities

• Begrüßen und engagieren Sie Kunden im Gift Registry Department.
• Liefern Sie eine außergewöhnliche und personalisierte Erfahrung für die Kunden.
• Verwalten Sie Kundeninteraktionen über mehrere Online-Plattformen.

Skills

Kundenservice

Produktkenntnis

Beziehungsmanagement

Kommunikationsfähigkeiten

Flexibilität

Education

High School Diploma oder GED

Tools

Microsoft Office

Job description

About * Day-1 Medical, Dental, Vision Benefits for eligible colleagues * Competitive Pay * Paid Time Off * Flexible Holiday Time-Off & Flexible Scheduling * Instant access to earned wages with PayActiv * Enhanced benefits: pet, home & auto insurance & more * 401(k) plan options available * Bonus earning opportunities * Growth potential opportunities * Employee Discount at Bloomingdale's & Macy's Stores Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

As a Bloomingdale's Gift Registry Concierge, you will play a key role in delivering a personalized customer experience to your registrants. Whether in store or online, your goal is to serve as a Bloomingdale's merchandise & service expert - understanding the registrant's needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish. You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers. Building and maintaining client relationships and long-term loyalty will be a part of your everyday role

Essential Functions

Engage and welcome customers to the Gift Registry Department Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice Commit to building customer relationships and loyalty through the maintenance of a client book Drive loyalty program by selling both applications and enrollments Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs Manage customer interactions coming in through multiple online platforms Work in a fast-paced environment, handle multiple priorities and learn new procedures Use technology to deliver the customer experience and build registry value Meet regularly with Supervisor to review goals and best practices Meet or exceed registry and business goals

Qualifications and Competencies

Education Requirements Min/Preferred Education Level Description Minimum High School or GED High School Diploma or equivalent required

Years of Experience Min/Preferred Years of Experience Comments Minimum 1 1-2 years related experience

Competencies High School Diploma or equivalent required. 1-2 years related experience. Prior Home Store related experience and/or training preferred. Exceptional customer service skills required. Professional and outgoing demeanor. Exceptional communication skills with ability to engage in conversation. Curious mind-set for understanding registrant needs. Experience in building client relationships. Ability to maintain composure in difficult situations. Ability to work independently and as part of a team in a learning environment. Ability to work a flexible schedule based on department and Company needs. Proficient in use of computers (including Microsoft Office and the Internet).

Physical Requirements

Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. STORES00