Website Account Specialist

Leap Tools Inc.; Canada; Remote; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Remote-first

Work from anywhere up to 3 months

Parental leave program

Home-office stipend

Birthday off

Job summary

Leap Tools Inc. is seeking a customer-facing specialist to help clients build stunning websites through our CMS platform. You will tailor recommendations, train users, and guide customers from onboarding to advanced feature adoption.

As a Roomvo product expert, you’ll drive demos, support hundreds of accounts, and contribute to the product roadmap based on client insights. This remote-first role offers global collaboration and ongoing professional growth.

Qualifications

• Relationship-driven approach with client trust
• Strong written and verbal communication
• Ability to manage multiple projects simultaneously
• Familiarity with web platforms and SEO basics

Responsibilities

• Help customers create websites via our CMS platform
• Provide tailored recommendations to unlock digital potential
• Walk customers through Roomvo tools during demos
• Help guide the product roadmap from customer insights
• Improve processes for the web team to boost efficiency
• Deliver custom demos to 100–150 clients across accounts
• Engage with clients via email/phone for hands-on training
• Represent Roomvo at select trade shows and events

Skills

Relationship-building

Critical thinking

Leadership

Communication

Project management

Autonomy

Collaboration

Google Sheets

Excel

Cross-functional

SEO knowledge

Web-building platforms

GitLab

Salesforce

Domain transfers

Design skills

Photoshop

Figma

Tools

GitLab

Salesforce

Job description

About us

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About our product

Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r

What You’ll Do

• Work directly with customers to help them create stunning websites through our CMS platform
• Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential
• Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations
• Help guide our product roadmap based on insights uncovered during hundreds of customer conversations
• Help create processes that improve efficiencies across our web team, both internally and externally
• Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure
• Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results
• Engage regularly with clients via email and phone, providing hands‑on training for new features and platform updates
• Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face‑to‑face

Who You Are

• Relationship‑driven—building trust and maintaining strong client connections is central to your approach
• Critical thinker with a knack for creative problem‑solving
• Strong sense of leadership, who takes pride in finding solutions and owning initiatives
• Strong written and verbal communicator, comfortable engaging with both customers and internal teams
• Able to manage multiple projects at once while staying organized and responsive
• Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive
• Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues
• Past experience working cross‑functionally with teams like dev, marketing, or customer success is a major advantage
• Basic understanding of SEO best practices
• Experience with web‑building platforms of any kind(e.g.; Squarespace, Wix, Wordpress)
• Experience with GitLab or Salesforce is a plus—while we provide training, any prior exposure is helpful
• Experience with domain transfers is a plus—while we provide training, any prior exposure is helpful
• Bonus points for design skills (Photoshop, Figma)

About our culture

• We’re a remote‑first company that encourages our employees to work from where they’re most productive.
• We work in tight‑knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We’re hyper‑focused on our achievements and our ability to execute our promises. We act with urgency.
• Work anywhere in the world for up to 3 months!
• We value families by offering a parental leave program
• We offer a work‑from‑home stipend
• Your birthday (and our company’s birthday) is a day off!

About Our Hiring Process

• Now: You upload your resume and complete a brief questionnaire.
• Step 1: We arrange a video call with you to assess your abilities.
• Step 2: You attend the second video interview soon after.
• Step 3: You complete a take-home assignment.
• Step 4: You receive an offer.

AI in Recruitment

At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices.

Salary

Expected salary range, Ontario based: $60,000 - 70,000 + other benefits.

Equal opportunity

Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at [e-mail]

Position

This is a net new position on the team.