Web Order Processor (Full Time)

Homes Alive Pets; Edmonton; On-site; Full time

Job summary

An established industry player is seeking a dedicated Web Order Processor to enhance customer satisfaction by ensuring timely processing of online orders. In this role, you'll be responsible for packing and shipping products, maintaining high standards of accuracy and efficiency. The position requires excellent attention to detail, strong communication skills, and the ability to thrive in a dynamic environment. Join a team that values quality pet care and customer service, and contribute to a mission that enriches the lives of pets and their owners. If you enjoy routine tasks and problem-solving, this opportunity is perfect for you.

Benefits

Dental care

Disability insurance

Extended health care

Life insurance

Paid time off

Vision care

Qualifications

• 1-2 years in grocery or retail; shipping experience is a plus.
• Strong attention to detail and teamwork abilities are essential.

Responsibilities

• Process online orders efficiently and accurately.
• Ensure quality checks and manage shipping tasks.
• Collaborate with team members to resolve order issues.

Skills

Attention to detail

Customer service

Time management

Communication

Problem solving

Teamwork

Education

1-2 years of experience in grocery or retail

Experience in shipping and processing online orders

Job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Web Order Processor

Direct Report

Web Store Manager

Location

5611 104 St NW Edmonton, AB T6H 2K1

Summary

The Web Order Processor provides optimal customer service by ensuring all online orders are processed in an exceptionally organized and timely manner. After products that are purchased online have been picked, the Web Order Processor packs the items and completes the shipping process, which includes checking package weights and handling shipping labels.

To succeed as a Web Order Processor, you should have excellent attention to detail, clear communication skills, love problem solving, enjoy routine tasks, and excel working independently and as part of a team.

Qualifications

• 1-2 years of experience in grocery or retail.
• Experience in shipping and processing online orders is an asset.

Core Competencies

• Attention to detail. Ability to complete projects while being attentive to the smallest details.
• Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking.
• Resilience. Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

• Aptitude & experience with customer service
• Positive and hardworking attitude.
• Excellent time management & attention to detail.
• Excellent teamwork & collaborative abilities.
• Confident & articulate communication.
• Trustworthy & positive attitude.
• Ability to type 60 wpm.
• Capable of lifting 50lbs.

Job Responsibilities

• Ensure all online orders are shipped within the targets set by web operations.
• Perform final quality and date checks on all products in the order.
• Check order weights against courier guidelines and split any orders that are overweight into multiple parts.
• Collaborate with other web team members and store staff to resolve order issues.
• Collect payment for online orders.
• Split orders as needed to ship from multiple locations.
• Create work orders for product missing from the shipment.
• Start the credit process for returned and damaged product with our vendors.
• Any other reasonable tasks required by the Web Operations Manager.

A Day in the Life of a Web Order Processor

The job of a Web Order Processor is always dynamic. On a typical workday, you will arrive for your shift and review the projects assigned to you. For each online order that comes in, you will follow a series of packing and shipping steps, including: (1) Pulling up new orders, (2) Reviewing order quality and product dates, (3) Collecting payment, (4) Communicating with other stores or store staff to complete orders, (5) Ensuring you maintain a steady flow of orders for the packing team to complete. Your day will be a mix of working independently and as part of the web order processing team.

Schedule

• Full-time (40 hrs/week); Hours chosen at the discretion of the Web Order Manager.
• Must be available on evenings and weekends.

Compensation

• $18-22/hr. Salary is commensurate with experience.

Benefits

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care