Web Content Analysis Services

Apside; Les Îles-de-la-Madeleine; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Web Analyst to enhance digital channels and ensure a seamless user experience. This role involves collaborating with internal teams and vendors to revamp the website, ensuring compliance with accessibility standards. The ideal candidate will have experience in content management, problem-solving, and a strong understanding of user experience principles. Join a dynamic environment where your contributions will directly impact the digital presence and user engagement, making a real difference in how users interact with digital services.

Qualifications

• 3+ years as a content specialist or help desk support on website migrations.
• Experience in assessing and improving digital materials for accessibility compliance.

Responsibilities

• Liaise with teams to revamp the website for accessibility compliance.
• Support in resolving content-related website issues and requests.

Skills

Customer Empathy

Problem Solving

Content Management

API Design and Usage

Agile Principles

JavaScript

HTML

CSS

Tools

JIRA

Drupal

Job description

The Web Analyst will support our internal teams while contributing to efforts to redesign our digital channels to deliver a simple and seamless user experience and engagement.

Primary Responsibilities

1. Liaise with project team and vendor to revamp our current website to meet our client Accessibility Act.
2. Work on fast–turnaround changes, short–term website enhancements or expansions, content migrations, and more than one workflow, as needed.
3. Support in resolving moderate to complex content–related website issues or requests.
4. Maintain responsibility for the coordination of problem–solving efforts within the team and the investigation, analysis, and remediation of requests for operations, security and maintenance support.
5. Recommend and implement proposed solutions to resolve support requests.
6. Perform limited use and application of basic principles, theories, and concepts.
7. Follow standard practices and procedures and perform closely managed work.
8. Follow specific, outlined, and detailed procedures and report to a web content team leader or content strategist.
9. Assist with content maintenance and other work as needed.

Specific Project Requirements

1. 3+ years of experience as a content specialist or conducting help desk support on projects, including website migrations.
2. Experience developing software in a fast-paced agile environment.
3. Experience with the development and implementation of large–scale websites, including content management.
4. Experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards - specifically WCAG 2.1 AA.
5. Great customer empathy that makes user experience a top priority.
6. Understanding and comfortable with designing and using APIs like REST.
7. Knowledge of JIRA and Agile principles.
8. Understanding of JavaScript, HTML, and CSS.
9. Experience with verifying the accuracy of source code in HTML on web pages.
10. Solid understanding of mobile UI/UX best practices and standards.
11. Experience communicating and working closely with multiple stakeholders and content owners and managers to collect content requirements, develop content, and manage the review workflow from request to publish and go live.
12. Experience in managing content with Drupal or other web content management systems.