Web Architect - Customer Relationship Management (Contract up to 2-years)

City of Vaughan; Vaughan; On-site; CAD 109,000 - 128,000; Full time

Job summary

A city government in Vaughan is seeking an experienced Web Architect for a contract role focused on Customer Relationship Management. Responsibilities include technical systems support, analyzing requirements, and developing custom solutions within Microsoft Dynamics 365. Candidates should have extensive experience with CRM solutions and strong analytical skills. The position offers competitive pay ranging from CA$109,013 to CA$127,530 annually.

Benefits

Diversity and inclusivity commitments

Accommodations for disabilities

Qualifications

• Minimum of five years' experience in Information Systems.
• Two years of Microsoft Dynamics 365 experience required.
• Experience with CRM solutions and architecture.

Responsibilities

• Provide Technical Systems support for the CRM environment.
• Analyze technical requirements and develop custom solutions.
• Lead project teams and ensure alignment with business objectives.

Skills

Analytical skills

Problem-solving

Time management

Interpersonal skills

Communication

Education

University degree in Computer Science or Engineering

Tools

Microsoft Dynamics 365

Power BI

MS Office 365

Job description

Overview

Web Architect - Customer Relationship Management (Contract up to 2-years)

Join to apply for the Web Architect - Customer Relationship Management (Contract up to 2-years) role at City of Vaughan

This range is provided by City of Vaughan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: CA$109,013.00 / yr - CA$127,530.00 / yr

CITIZENS FIRST THROUGH SERVICE EXCELLENCE

We have an exciting Temporary Full-Time, Non-Unionized opportunity in the Office of the Chief Information Officer Department for an experienced and motivated individual.

Vaughan is a city on the move. Be a part of something amazing and build your career at the City of Vaughan.

Position Overview

Responsible for providing Technical Systems support for the City of Vaughan’s Customer Relationship Management (CRM) environment. This includes analyzing technical requirements, designing and developing custom solutions, recommending technical approaches, and performing unit testing, deployments and related documentation. The role ensures alignment of technical solutions with business objectives and involves solving complex technical issues while offering expert guidance to internal staff. The candidate will lead project teams and initiatives, including designing security models, developing efficient data management systems and system integrations. Participation in internal and external teams and committees pertaining to the City’s CRM strategy is also expected.

Qualifications and Experience

• University degree in Computer Science, Engineering or suitable equivalent.
• Minimum of five (5) years’ experience in the field of Information Systems including two (2) years of Microsoft Dynamics 365 experience.
• Experience working with Customer Relationship Management solutions with a strong understanding of CRM architecture and components.
• Experience working with Microsoft Dynamics 365, Customer Service Enterprise, Sales Enterprise and Field Service Modules.
• Knowledge of Microsoft Dynamics 365 Unified Interface, Dynamics CRM Portals (power page portals), Omnichannel, Online Payment and Copilot.
• Experience with analyzing and evaluating Microsoft Dynamics 365 solutions to meet business problems.
• Experience with CRM configurations, including, but not limited to, forms, workflows, business rules, record security, business process flows.
• Experience with development, implementation, customizations, systems integrations, data migrations and testing of solutions.
• Experience in application support, including liaising with internal clients and external consultants.
• Strong analytical, problem-solving, multi-tasking, time management, presentation and interpersonal skills.
• Proficiency in the use of general computer software, e.g. Windows, MS Office 365, Teams, SharePoint, Power BI, Exchange, PM software, etc.
• Excellent communication skills, both oral and written including drafting correspondence, presentations, and reports.
• Microsoft Dynamics 365 Certifications and Power Platform Certifications would be considered an asset : (Dynamics 365 Developer, Dynamics 365 Customer Service Functional Consultant Associate, Dynamics 365 Field Service Functional Consultant Associate, Power Platform Functional Consultant Associate, Power Platform Solution Architect, etc.).
• ITIL Foundations Certificate in IT Service Management will be considered an asset.
• Demonstrated ability to research and gather information.

If you are an energetic person who is interested in bringing your knowledge and passion to the City of Vaughan, please visit our website to apply online by September 16, 2025.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.

Details

• Seniority level : Associate
• Employment type : Contract
• Job function : Information Technology
• Industries : Government Administration

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