We're looking for Place-based Supportive Housing Caseworkers!

Calgary Homeless Foundation; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate PSH Caseworker to join their dedicated team. This role focuses on providing care to individuals with complex needs, emphasizing harm reduction and housing-first philosophies. You will engage in meaningful work, supporting vulnerable populations while utilizing your crisis management and advocacy skills. The position offers a collaborative environment where your empathy and ethical responsibility can shine. This is a unique opportunity to make a real difference in the lives of those facing addiction and mental health challenges, all while being part of a passionate team committed to fostering long-term housing stability.

Benefits

Medical Benefits

Dental Benefits

Personal Development Opportunities

Training Opportunities

Qualifications

• Minimum two-year diploma in Human Services or related field required.
• Experience supporting vulnerable populations, especially in homelessness.

Responsibilities

• Provide individualized care to clients, promoting harm reduction.
• Work in a team-based model to maintain housing stability for clients.

Skills

Crisis Management

Advocacy

Rapport-Building

Empathy

Communication Skills

Time Management

Interpersonal Skills

Conflict Resolution

Education

Diploma in Human Services

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Type: Permanent Full-Time (3 days on, 3 days off; 7am–7pm OR 7pm – 7am)

Pay: $24.95 per hour plus $2 overnight premium

About the Role

Alpha House operates multiple Permanent Supportive Housing (PSH) programs across Calgary, focused on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values—meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges.

As a PSH Caseworker, you’ll work in a team-based, case management model to help clients maintain housing and stability. You’ll provide individualized care while promoting harm reduction and housing-first philosophies in both word and action. This role requires strong crisis management, advocacy, and rapport-building skills, as well as a deep sense of empathy, respect, and ethical responsibility.

About You

We are looking for an experienced caseworker to join our PSH program. The ideal candidate would have the following:

• A minimum two-year diploma in Human Services (or related field) from a public post-secondary institution, or actively enrolled
• Strong understanding of addiction, harm reduction, trauma-informed care, and the housing-first model
• Frontline experience supporting vulnerable populations, particularly those facing homelessness, addictions, or mental health challenges
• High degree of empathy, compassion, and non-judgmental support for clients
• Crisis management, de-escalation, and conflict resolution skills
• Excellent communication, time management, and interpersonal skills
• Technologically proficient in Microsoft Word, Excel, and Outlook
• Able to maintain confidentiality and adhere to privacy standards
• A team player with the ability to work independently
• Flexible, resourceful, and adaptable
• Familiarity with the Protection of Persons in Care Act

Position Requirements

• Proof of being fully vaccinated against COVID
• Class 5 (Non GDL) driver license (Not required for overnight)
• Be able to physically assist clients from prone to sitting or standing, and vice versa
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Ability to complete FOIP & “It’s your Move” training, or equivalent Patient Lift training

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House

• Meaningful work supporting vulnerable populations
• Medical and Dental Benefits after six months of continuous work
• Personal Development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!