We’re hiring a Market Research Project Coordinator in Richmond Hill, Ontario

Canadian Viewpoint Inc; Richmond Hill; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Market Research Project Coordinator to enhance client experiences and ensure project success. This role involves managing project lifecycles, coordinating with clients, and utilizing innovative research technologies. The ideal candidate will possess strong project management skills and a passion for exceeding client expectations. Join a dynamic team where your contributions will directly impact the success of various market research initiatives. If you thrive in a fast-paced environment and are eager to learn about cutting-edge research methods, this opportunity is perfect for you.

Benefits

Competitive Salary

Benefits Included

Qualifications

• 1 year of relevant experience in project management or market research.
• Strong problem-solving skills and attention to detail required.

Responsibilities

• Coordinate project specifications and timelines with clients.
• Manage survey programming and ensure accuracy in project execution.
• Troubleshoot issues throughout project lifecycle.

Skills

Customer Service

Project Management

Problem-Solving

Attention to Detail

Communication Skills

Time Management

Market Research Principles

Negotiation Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

MARSC

Sendy

Decipher

Job description

We’re hiring a Market Research Project Coordinator in Richmond Hill, Ontario

Posted on July 30, 2019

Canadian Viewpoint is a medium sized market research firm in Richmond Hill, Ontario, immediately north of Toronto, with almost 40 years of experience in qualitative, quantitative, and new research technologies. We know Canadian research better than anyone. We’ve fielded millions of surveys, completed thousands of face-to-face interviews, and recruited thousands of focus group participants. And, we’ve built cool new technology that allows our clients to conduct eye-tracking, create heatmaps, do facial coding, and more. We love giving our clients a full set of customizable options to meet their various needs.

Hours/Schedule: Permanent, Full-Time, on-site at our Richmond Hill office

Salary: Competitive salary commensurate with experience. Benefits included.

The Project Coordinator assists the Project Management team with their projects to ensure a positive client experience and that their projects are completed on-time, on-budget, and to specifications. They should be well versed in all methodologies (e.g., CATI, online, sampling only, qualitative research).

The individual filling this role will be process-driven, proactively manage project lifecycles, and show an unwavering commitment to exceeding client expectations. The Project Coordinator will also troubleshoot and problem solve throughout the lifecycle of projects/studies to ensure clients are happy with their outcome.

This position requires a strong technical aptitude, energetic drive, and the ability to multitask and prioritize.

Typical work activities will require the Project Coordinator to:

• Co-ordinate and lead kick off calls with the client to:
• Confirm that project specifications match quotation specifications
• Confirm their expected timeline
• Brief staff as/if required, e.g., brief mall or on-site face-to-face studies with interviewers and supervisors in Toronto or/and other locations
• Manage survey programming/testing using internal and external resources
• Liaise between the client and the programming team during client link review and feedback
• Ensure survey quotas and sample plans meet expectations
• Calculate the appropriate number of participants to invite to surveys from our panel database
• Ensure internal processes and tests are followed so that accuracy is maintained during the dispatching of survey invites
• Execute sampling requests in a timely manner with great attention to detail and accuracy
• Use our internal sampling software, as well as third party tools (e.g., MARSC, Sendy, Decipher)
• Report on all key survey metrics after pre-testing including net expected incidence and interview length
• Provide regular study performance field updates to client and/or client service person while monitoring projects in–field to ensure that deadlines are met
• Escalate quickly internally if a project falls off course
• Manage third party translations as/if required
• Co-ordinate tabulation/coding as/if required
• Ensure that project files are organized, up-to-date, and archived regularly
• Manage sample
• Trouble-shoot and problem solve throughout the life cycle of projects/studies, immediately reporting any issues to the client service person

Desired skills and experience include:

• Excellent customer service and project management experience, ideally in the market research industry
• Passion to meet or exceed customer expectations
• Strong problem-solving skills
• Excellent project management skills in a fast-paced environment
• Able to manage multiple projects simultaneously
• General understanding of market research principles
• Better understanding of sampling methodology, incidence rate, quotas, and response rates
• Knowledge of popular research methods, e.g., questionnaires, focus groups, interviews, mall intercepts, shelf-tests
• Familiarity with and keen to learn more about newer research methods, e.g., eye-tracking, heatmaps, facial coding, online qualitative
• Excellent written and verbal communication skills, and presentation skills
• Active listener with demonstrated negotiation and problem-solving skills
• Self-motivated, self-starter, driven, quick to follow through, able to work independently
• Strong attention to detail and accuracy
• Positive, upbeat attitude
• Ability to think outside the box to solve problems and create solutions
• Willing and able to work outside of typical work hours as needed by clients
• Bachelor’s degree or equivalent practical experience
• 1 year of relevant experience
• Must be legally entitled to work in Canada