WCB Disability Coordinator

Canada Cartage; Brampton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A recognized logistics firm in Brampton is seeking a WCB Disability Coordinator to manage workplace injury claims and serve as a liaison with Workers’ Compensation Boards across Canada. This role involves documentation, reporting, and supporting claims while ensuring compliance with regulatory standards. The ideal candidate will have administrative experience, strong communication skills, and knowledge of WCB processes. This position offers hybrid working opportunities and a supportive team environment.

Benefits

Hybrid and flexible working opportunities

Extended health and dental, retirement plans

Paid personal days and sick days

Discounted hotels and entertainment

Fun events throughout the year

Qualifications

• 1-3 years administrative experience preferably in a WCB/HR related field.
• Ability to handle confidential information with discretion and professionalism.
• Basic knowledge of WCB processes and regulatory standards.

Responsibilities

• Liaise directly with WCB on new and ongoing claims.
• Investigate inconsistencies and initiate objections/appeals.
• Prepare and submit required WCB forms.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Problem-solving skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

XPRT

UKG (or similar HRIS)

Job description

The Impact You Will Have

The WCB Disability Coordinator plays a critical support role in managing workplace injury claims across the organization. This position serves as the primary liaison between the company and Workers’ Compensation Boards (WCB) across Canada, ensuring timely and accurate submission of documentation, tracking of claims, and compliance with all regulatory requirements. The Coordinator also collaborates closely with operations teams, employees, and the Workers' Compensation Manager to investigate, document, and support claims and appeals, while helping drive early and safe return-to-work efforts.

Location: Brampton, ON

Schedule: Monday to Friday

What You Will Do

Claims Management & WCB Interface

• Liaise directly with WCB (Workers' Compensation Board) on new and ongoing claims.
• Investigate inconsistencies, initiate objections/appeals, and track claim status in XPRT.
• Ensure all submissions meet regulatory deadlines and compliance standards.

Communication & Coordination

• Act as a point of contact between employees, supervisors, and WCB for incident and claim-related information.
• Ensure documentation is complete and follow up on missing or unclear info.
• Escalate issues to the Workers’ Compensation Manager when needed.

Documentation & Reporting

• Prepare and submit required WCB forms (e.g., Form 7, recurrence claims).
• Track time loss due to medical appointments and changes in work duties.
• Provide documentation to employees and maintain accurate records in compliance with legal standards.

Earnings & Time Tracking

• Process wage top-ups during medical absences or RTW (Return-to-Work) programs.
• Use timesheets and manager input to verify absences and modified duties.

System Maintenance

• Keep the XPRT system updated with claim numbers, case statuses, and WCB data for accurate reporting.

Non-Occupational Disability Management

• Support admin tasks for non-occupational leaves (e.g., tracking leaves, follow-ups, submitting forms).

What You Will Bring

• 1-3 years administrative experience preferably in a WCB/HR related field

• Bachelor’s degree preferred

• Motivated individual looking to grow within the field of Disability Management

Along with the following Skills & Competencies:

• Strong communication and interpersonal skills.

• Proficient with Microsoft Office Suite, UKG (or similar HRIS), and claims management software such as XPRT.

• Ability to handle confidential information with discretion and professionalism.

• Detail-oriented with strong accuracy in documentation and data entry.

• Able to manage deadlines and multitask efficiently.

• Basic knowledge of WCB processes and regulatory standards.

• Problem-solving skills to address claim inconsistencies and delays.

Why People Love Working For Canada Cartage

• We offer hybrid and flexible working opportunities.

• Extended health and dental, retirement plans

• Paid personal days and sick days

• Cohesive team and a positive, hard-working atmosphere.

• Meaningful opportunities for career growth.

• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

• We give back to the communities in which we operate by volunteering and donating to local charities.

• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

• Awarded as a Top Fleet Employer since 2017

• Come work with a company named “Canada’s Best Employer 2018, 2019, 2021 & 2022” in Transportation & Logistics by Forbes

Requirements: Application Process

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

We are a Top Employer!

Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list. https://tinyurl.com/yrn5ue54

We’ve also been recognized for the 8th year in a row by Trucking HR Canada as one of Canada’s “Top Fleet Employers”. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

https://tinyurl.com/2xsyrj7r

We’re growing! We have also been ranked in the top 10 of Today’s Trucking top 100 ranking of Canada’s largest for-hire truck fleets for 2022. https://hubs.la/Q017bTLd0

Celebrating 100 years: https://www.youtube.com/watch?v=b3S-CtHQhVY

Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us: https://www.youtube.com/watch?v=rpMA1riOzPI

Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I am transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who will deal with issues and have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.

Come Work With An Industry Leader!

Committed to employment equality, Canada Cartage Systems LP encourages applications from Aboriginal people, persons with a disability, members of visible minority groups, women, and all other protected status.

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let your local Human Resources Representative know.

Why You Will Love Canada Cartage

As an iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we offer dedicated fleet solutions, freight services, managed transportation, fulfillment, and home delivery. With a national network of terminals and distribution centres, we simplify complex logistics through innovation and technology.

Rooted in family values and an entrepreneurial spirit, we partner with top Canadian brands to create outstanding customer experiences. Founded in 1914, we continue to lead the industry with innovative fleet solutions and a commitment to excellence.