Wave Desk Analyst

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Edmonton site is looking for a new Wave Desk Analyst to join our Contract Logistics team.

Your Role

The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement, and the prompt resolution of issues.

Your Responsibilities

• Review incoming orders at regular intervals and release
• Allocate orders to ensure healthy workflow to allow productivity and/or SLA targets to be met
• Assign picking tasks to the pickers
• If required, ensure orders are released and packed in accordance with TDG requirements
• Investigate orders that do not flow as designed by the system and help resolve
• Review order details and set priority for urgent orders and customer requests
• Review emails and action items related to order flow
• Generate status report for operational team indicating if targets are met
• Identify roadblocks/anomalies and help clear to ensure operations flow accordingly
• Handle customer requests and follow up with customers via email
• Re-print documents and filing as required
• Communicate with clients on problems that they can support to resolve
• Data entry and generating reports as required (LFP, Linehaul, etc.)
• Escalate issues to Supervisors and Team Leads
• Availability to work periodic overtime and a variety of shifts in order to meet the requirements of the operation
• Other duties as assigned

Your Skills and Experiences

• HS Degree/Diploma in supply chain management or similar field
• 2+ years of experience in a similar role from a warehousing or distribution environment
• Excellent communication in English (verbal and written)
• Proven ability to work well both independently and as part of a team
• Capable of working in a fast-paced environment with time-sensitive deadlines
• Strong attention to detail and safety regulations within the business unit

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, interesting global work environment.