Water Restoration Production/Project Manager

PuroClean; Town of Sylvan Lake; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading emergency property restoration company is seeking a Water Restoration Project/Production Manager in Sylvan Lake. The role involves overseeing technicians, managing job assignments, and ensuring customer satisfaction while adhering to safety guidelines. Ideal candidates will have experience in mitigation and strong leadership skills, along with a commitment to community service.

Benefits

Competitive pay

Flexible hours

Benefits

Qualifications

• 3+ years as Mitigation Supervisor or Field Supervisor.
• Experience managing mitigation and remediation jobs.
• Ability to use hand and electric tools safely.

Responsibilities

• Oversee technicians and ensure job completion.
• Manage customer satisfaction and production aspects.
• Communicate effectively with team and customers.

Skills

Problem-solving

Professional communication

Team player mindset

Integrity and honesty

Education

IICRC Certifications

Tools

CRM software (DASH)

Job description

Water Restoration Production/Project Manager

Full Time • Sylvan Lake

Project/Production Manager:

Key Responsibilities as our Water Restoration Project/Production Manager:

1. Oversee, mentor, and monitor technicians performing dry-out procedures and mold remediation.
2. Serve as the front line and first responder for our company.
3. Inspect new leads, present solutions to customers, and obtain work authorizations to begin mitigation/remediation work.
4. Obtain and create daily reports from technicians documenting equipment used and work performed.
5. Learn to use Xactimate software for billing purposes.
6. Collaborate with the Operations Manager to ensure proper scheduling and timely job completion.
7. Work with the Mitigation Manager to learn and use Xactimate software for billing.
8. Communicate effectively with technicians, colleagues, and customers.
9. Ensure projects are completed within established timeframes and according to IICRC guidelines.

Job Qualifications / Skills:

• Ability to safely and effectively use hand and electric tools.
• Experience managing mitigation and remediation jobs from start to finish with proper documentation.
• Knowledge of setting up proper containment and PPE to ensure safety.
• Strong problem-solving skills.
• Integrity and honesty.
• Team player mindset and willingness to share best practices.
• Professional communication skills.
• Experience with CRM software (DASH).
• Ability to work in a fast-paced environment with high communication volume.
• Willingness to accept coaching and corrective feedback.
• Assertiveness in facilitating the sales process.
• Valid Michigan State Driver’s License.

Experience / Physical Requirements:

• Preferred IICRC Certifications.
• At least 3 years of experience as Mitigation Supervisor or Field Supervisor.
• Basic general construction experience preferred.
• Ability to perform tasks wearing PPE.

Company and Culture:

PuroClean is a leader in emergency property restoration, operating with a servant-based leadership mindset. We aim to create an environment for professional and spiritual growth through service to customers, communities, and each other.

Job Position Description:

Manage production crews and job assignments with a ‘One Team’ mentality, following PuroClean guidelines. Assign and coordinate jobs, keep management updated, supervise scheduling, complete documentation, and monitor jobs from start to finish, all while maintaining costs and exceeding customer expectations.

Responsibilities:

• Manage customer satisfaction and represent the brand.
• Oversee all aspects of production and customer needs.
• Identify improvement areas and manage relationships.
• Manage production, pricing, estimates, and coordination with management.
• Ensure job sites are orderly and policies followed.
• Communicate effectively with customers and team members.
• Maintain equipment and product cleanliness.

Qualifications:

• Experience in equipment, asset, and financial management.
• Understanding safety guidelines and managing them on-site and during travel.
• Strong record-keeping and communication skills.
• Ability to coach and develop team members.
• Strong relationship-building skills.
• Willingness to learn and grow professionally.
• Commitment to community service and servant leadership.
• Team-oriented with a ‘One Team’ mindset.
• Competitive pay, benefits, and flexible hours.