Warranty Manager (Construction)

ELM Developments; Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

ELM Developments seeks a proactive Warranty Manager to lead the warranty and customer care program across various properties in Ontario. Ideal candidates will have significant experience in residential construction and a proven ability to manage client expectations and warranty claims in compliance with industry standards.

Benefits

Ongoing learning and development opportunities

Two weeks of paid vacation plus public holidays

Health and dental benefits

Company events and celebrations

Qualifications

• Minimum 5 years' experience in residential construction or warranty management.
• In-depth knowledge of the Tarion Warranty Program and Performance Guidelines.
• Experience managing warranty or customer care teams.

Responsibilities

• Manage and process homeowner warranty claims according to Tarion’s guidelines.
• Conduct site-based inspections and oversee repairs.
• Serve as primary contact for homeowners regarding warranty issues.

Skills

Strong communication skills

Problem-solving

Customer-first approach

Organizational skills

Education

Relevant certifications in warranty management

Tools

Builder Lynx

Newstar

BuilderLink

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Do you believe that a company’s success depends on its people?Do you want to support a development pipeline of more than 2,000 housing units?If so, ELM is the place for you! ELM is nothing without the people who build, design, and support it. We are currently looking for aWarranty Managerto join our scaling organization.

ELM has always been boots on the ground, doing whatever it takes, whenever it’s required to get the job done. Our mission is to go deep on every single line item, on every single contract. That level of meticulousness allows us to deliver rationale, stay accountable and consistently answer the work. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned individual to join our dynamic team located in Vaughan.

ROLE

ELM Developments is seeking a proactive and detail-driven Warranty Manager to lead the execution of our warranty and customer care program across a portfolio of low-rise and high-rise condominiums and freehold homes throughout Ontario. This hybrid role includes managing desk-based claims processes and frequent travel to project sites to oversee repairs, inspections, and homeowner service. The Warranty Manager will lead on-site customer care coordinators and handymen, ensure compliance with Tarion Performance Guidelines, and act as the company’s representative in the Tarion conciliation process.

KEY RESPONSIBILITIES

Warranty Program Management (Office-Based):

• Manage and process all homeowner warranty claims in alignment with Tarion’s Performance Guidelines and submission timelines (30-Day, Year-End, 2-Year, 7-Year).
• Ensure continued, accurate, and thorough documentation of all service requests, inspections, communications, repair timelines, and resolutions.
• Prepare and submit required Tarion documentation, including forms, reports, and claim logs.

Site-Based Supervision & Coordination:

• Conduct and oversee Pre-Delivery Inspections (PDIs) and pre-PDI walkthroughs with construction teams to identify and document deficiencies before occupancy.
• Regularly travel to sites across Ontario to assess and verify post-occupancy warranty issues.
• Direct and supervise Customer Care Coordinators and on-site handymen, ensuring repairs are completed to a high standard and in a timely manner.
• Coordinate with trades and site supervisors to execute corrective work and verify quality of repairs.

Tarion Compliance & Conciliations:

• Maintain deep working knowledge of the Tarion Performance Guidelines and apply them consistently in claim evaluation and homeowner communication.
• Lead the company’s participation in the Tarion conciliation process, including documentation preparation, site meetings, and post-conciliation follow-up.
• Ensure all service timelines and obligations are met to avoid conciliations or chargeable outcomes wherever possible.

Homeowner Communication & Experience:

• Serve as the primary contact for homeowners for all warranty-related matters.
• Manage expectations with professionalism, empathy, and clarity, ensuring homeowners understand what is and is not covered under warranty.
• Attend homeowner meetings and walkthroughs to ensure clear communication and satisfaction with completed work.

Reporting & Internal Collaboration:

• Maintain issue logs and trend reports to support continuous improvement and reduce recurring issues.
• Work closely with construction, development, and design teams to provide feedback loops that improve product quality.
• Lead regular warranty team meetings and report on KPIs, trends, and outstanding items.

REQUIRED QUALIFICATIONS

• Minimum 5 years' experience in residential construction, warranty management, or customer service, with a strong understanding of both low-rise and high-rise residential products.
• In-depth knowledge of the Tarion Warranty Program and Tarion Performance Guidelines.
• Proven experience managing warranty or customer care teams, including coordinators and tradespeople/handymen.
• Excellent organizational skills with a focus on meticulous documentation and file management.
• Ability to read construction drawings and specifications.
• Strong communication and problem-solving skills with a customer-first approach.
• Proficiency in construction/warranty software platforms (e.g., Builder Lynx, Newstar, BuilderLink).
• Valid Ontario driver’s license and willingness to travel across Ontario frequently.

PREFERRED QUALIFICATIONS

• Technical or construction trade background is an asset.
• Confident and composed under pressure, particularly in homeowner-facing or conciliatory settings.
• Able to balance homeowner satisfaction with construction feasibility and business considerations.
• Strong leadership and mentoring skills for supervising and developing on-site customer care staff.

What you can expect from ELM Developments:

At ELM, we strive to provide our team members with the best possible support. Here is an overview of the current perks we offer:

• Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Two weeks of paid vacation in addition to public holidays
• Health and dental benefits
• A unique opportunity to build, grow and leave your impact on the historically significant and fast-growing industry of creating places to live, work, and play
• To find your place within a small team of quality professionals passionate about improving, supporting each other and our partners, and caring about our customers
• Company events including bi-weekly Lunch & Learns, and Summer/Winter celebrations.

If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at ELM. You will have the opportunity to make a meaningful difference, while working in an inclusive and supportive environment.

Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.

While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.

• ELM Development is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Construction

Referrals increase your chances of interviewing at ELM Developments by 2x

Get notified about new Warranty Manager jobs in Greater Toronto Area, Canada.

Early Intervention Representative - 12 Month Secondment

Bilingual Warranty Services Representative

Bilingual Warranty Services Representative

Genesis Downtown - Genesis Ownership Manager (Service Advisor)

Technician - Specialist, Senior Facility Technician

Manager Advisor Support - Imperial Service

Deputy System Deployment & Integration Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.