Warranty Data Insights Analyst

Volkswagen Group Canada Inc.; Ajax; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Bonus & Merit Program

Tuition Reimbursement

Job summary

Volkswagen Group Canada, Inc. is seeking a Warranty Data Analyst to transform warranty data into insights that drive claims review, cost management, and cost reduction. You will build dashboards in Tableau/Power BI and analyze large volumes of claims to identify emerging issues and cost drivers.

This role collaborates with Warranty Systems Specialists to ensure compliance and improve dealer behavior. Responsibilities include developing management reports, forecasting warranty costs, and

Qualifications

• Post-Secondary education in a related field required.
• 2+ years experience in a role handling data analytics.
• Robust understanding and experience using MS Office suite programs.
• Tableau and/or Power BI experience.
• SAP Business Objects experience preferred.
• Analytical and conceptual thinking and problem solving abilities.
• Exceptionally strong English communication skills - interpersonal, presentation and written
• Highly organized individual with a strong attention to detail
• Experience working in a fast-paced corporate environment

Responsibilities

• Collect, clean, and prepare warranty data for analysis.
• Present learnings from warranty data analysis, including controls to prevent future incorrect payments.
• Develop and distribute management reports for warranty expense and run month end warranty costs report.
• Create daily, weekly, and monthly prompter reports with insights about potential claim adjustments/cancellations.
• Develop, maintain, and enhance interactive warranty dashboards using Tableau and/or Power BI, ensuring clear visualization of KPIs, trends, and cost drivers.
• Monitor costs continuously to identify opportunities for claims review and coordinating with teams to improve dealer behavior and claim quality.
• Generate warranty reports to support business decision making.
• Create warranty cost forecasts and accrual models using historical patterns and predictive analytics.
• Maintain data integrity across warranty systems and related databases.
• Support system enhancements, data migrations, and integration projects.
• Support Warranty Operations with performance insights and policy optimization.
• Create and maintain complex Excel spreadsheets to manage warranty data and automate manual processes.
• Monitor and analyze dealership behavior towards warranty claiming.
• Report development of dealership KPIs for dealership monthly performance related to warranty.
• Communicate findings to leadership through clear visualizations and presentations.
• Compile dealer audit data and provide insights to the training academy for Warranty training.

Skills

Tableau

Power BI

MS Office

English communication

Analytical thinking

Education

Post-secondary education

Tools

SAP Business Objects

Job description

Volkswagen Group Canada, Inc. is seeking a Warranty Data Analyst to transform warranty data into insights that drive claims review, cost management, and cost reduction. You will build dashboards in Tableau/Power BI and analyze large volumes of claims to identify emerging issues and cost drivers.

This role collaborates with Warranty Systems Specialists to ensure compliance and improve dealer behavior. Responsibilities include developing management reports, forecasting warranty costs, and