Warranty Specialist

Brandt Group of Companies; Regina; On-site; CAD 38,000 - 56,000; Full time

Job summary

Brandt Industries is seeking a Warranty Administrator to adjudicate and process warranty claims, support our dealership network, and ensure timely resolution.

You will maintain documentation, communicate with dealerships, and collaborate with Quality, Engineering, and Procurement to maximize reimbursements and drive continuous improvements.

The role requires meticulous attention to detail, strong communication, and a customer-centric approach to deliver a seamless warranty claims experience.

Qualifications

• Evaluate warranty claims for accuracy and policy compliance.
• Maintain organized records of all warranty claims and related docs.

Responsibilities

• Adjudicate and process warranty claims.
• Maintain documentation: repair orders, invoices, photos, registrations.
• Collaborate with dealership personnel for information.
• Identify opportunities for process improvement in claims.
• Provide training on submission and best practices.
• Support supplier recovery with Quality, Engineering, and Procurement.

Skills

Warranty adjudication

Documentation management

Cross-functional collaboration

Customer service

Job description

Brandt Industries is currently seeking a Warranty Administrator. As a Warranty Administrator, you will play a pivotal role in ensuring our dealership network and customers receive efficient and timely support for warranty claims. You will be responsible for adjudicating and processing warranty claims, managing all related documentation, and collaborating with various departments to uphold the highest standards of customer satisfaction. This position requires meticulous attention to detail, excellent communication skills, and a commitment to delivering a seamless warranty claims process.

Duties & Responsibilities:

Warranty Claims Adjudication:

• Evaluate warranty claims submitted by our dealership network for accuracy and compliance with company policies and guidelines.
• Determine the validity and eligibility of warranty claims based on established criteria and communicate outcomes to the relevant parties.

Documentation Management:

• Maintain organized and up-to-date records of all warranty claims, approvals, and rejections.
• Ensure that all necessary documentation is complete and accurate, including repair work orders, invoices, photos, and unit registrations.
• Assist in the administration of Product Improvement Programs.

Communication and Support:

• Collaborate with dealership personnel to gather additional information when needed
• Provide clear and timely communication to dealerships regarding the status of their warranty claims, including approvals, rejections, and requests for additional information.

Continuous Improvement:

• Identify opportunities for process improvement in warranty claims processing.
• Work closely with cross-functional teams to identify product trends and optimize the warranty administration process.

Compliance and Training:

• Stay up to date with company warranty policies, procedures, and industry standards.
• Provide training and guidance to dealership personnel on warranty claim submission and best practices

Customer Service:

• Maintain a customer-centric approach, ensuring that warranty claims are processed with a focus on customer satisfaction and a positive experience

Supplier Recovery:

• Maximize reimbursement for failures caused by defective supplier components
• Work with Quality, Engineering, and Procurement to determine recovery opportunities.

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