Warranty Administrator/ Service Advisor

Rush Enterprises Inc.; Kemptville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the commercial vehicle sector is seeking a Warranty Administrator in Kemptville, Ontario. The position involves processing warranty claims, providing exceptional customer service, and maintaining accurate records. Ideal candidates will have strong interpersonal and administrative skills, with a focus on compliance to enhance the warranty process. The role offers opportunities for professional development in a rewarding environment.

Benefits

Exceptional compensation and benefits

RRSP contributions

Boot allowance

Training opportunities

Advancement potential

Qualifications

• Previous experience in Heavy Truck or Automotive industry preferred.
• Strong focus on customer service and team collaboration.
• Valid driver's license and a Criminal Record Check required.

Responsibilities

• Process warranty claims ensuring all paperwork is complete and timely.
• Provide customer service for warranty inquiries.
• Maintain service and customer records as per warranty requirements.

Skills

Customer service

Administrative skills

Team building

Interpersonal skills

Written communication

Verbal communication

Education

High School Diploma or equivalent

Post-secondary education preferred

Tools

SAP

Job description

• Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing,we are looking for top talent to join our team.

Reporting to the Service Manager, the Warranty Administrator is responsible for processing warranty claims, providing customer service, and ensuring that all paperwork is correct and completed appropriately. Responsibilities will include the verification of all criteria as required by the vendor. This is a full-time position and will be also be cross-trained with Service Advisor responsibilities.

Responsibilites

• Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy
• Process warranty claims on a timely basis, ensuring paperwork is complete.
• Provide customer service regarding warranty inquiries and service
• Verify criteria required by the factory or distributor and files/maintains all service and customer records as required by the warrantor.
• Reconcile all warranty receivables with payments through the appropriate accounting schedule. Follow up on payment of outstanding claims.
• Track warranty parts by tagging with repair order number, date of replacement.
• Maintain all service and customer records as required by the warrantor.
• Determine customer requirements in accordance with manufacturer service policy and check warranty eligibility for repairs in the computerized service system.
• Create repair orders in the business system. Process and close repair orders daily.
• Process warranty claims on a timely basis, ensuring paperwork is complete.
• Provide customer service regarding warranty inquiries and service.
• Maintain all service and customer records as required by the warrantor.
• Determine customer requirements in accordance with the manufacturer's service policy and check warranty eligibility for repairs in the computerized service system.
• Create repair orders in the business system. Process and close repair orders daily.
• Cross-trained as Service Advisor – service counter backup.
  • Scheduling service appointments.
  • Provides customers with complete and accurate written cost estimates and establishes the time required to complete work.
  • Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Obtain customer signature on repair orders.
  • Establish the customer's method of payment.
  • Obtain credit approvals.
  • Check on the progress of repairs and contact customers regarding changes in the estimate or promised time.
  • Review and close repair orders.
  • Explain completed work and all charges to customers.
• Expected to have a positive attitude and promote a healthy work environment
• Other related duties as assigned by management from time to time.

Basic Qualifications

• • High School Diploma or equivalent. College or post-secondary education is preferred.
  • Previous experience in Heavy Truck, Automotive or related industry experience preferred.
  • Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
  • Strong interpersonal skills and customer focus.
  • Excellent written and verbal communication skills
  • Warranty Experience is preferred.
  • SAP experience is an asset
  • Criminal Record Check.
  • Valid driver’s license and Drivers Abstract.

We offer the following Benefits

We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Minimum Pay Rate

CAD $0.00/Hr.
Maximum Pay Rate

CAD $0.00/Hr.