Warehouse worker - Scarborough

Randstad Canada; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

360°kids in York Region is seeking a Youth Worker to support unhoused and marginalized youth within our connections program. You will follow up on case plans, assist with housing searches, provide daily support, and coordinate services.

This full-time role requires a post-secondary degree in a child/youth field, at least three years’ experience with at-risk youth, and strong communication and advocacy skills. Shifts include Sun-Thu overnight rotations 11pm–7am and 11:59pm–8am, on-site.

Qualifications

• Post‑Secondary degree/diploma in a Child/youth related field (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or equivalent experience.
• Minimum three years’ experience with at-risk or street-involved youth.
• Experience using a case management system or HIFIS and VI‑SPDAT an asset.
• TCI / Suicide prevention training an asset.
• Current First Aid/CPR certification an asset.
• Current Broad Record Check (BRC).

Responsibilities

• Follow up with youth regarding their case plan, goals, and activities, and make referrals or warm transfers as required.
• Work with youth to assess housing needs and help them look for housing.
• Make appropriate referrals to Housing Workers, ATS, Individual and Family Counsellors, Employment, Education, Specialized Support Workers.
• Provide ongoing daily support to break the cycles of poverty and homelessness.
• Facilitate weekly resident meetings to communicate programs and address concerns.
• Provide crisis intervention and conflict resolution as required.

Education

Post‑Secondary degree/diploma in a child/youth related field

Minimum of three years’ experience working with at-risk youth

Experience using a case management system or HIFIS and VI‑SPDAT (asset)

Therapeutic Crisis Intervention (TCI) / Suicide Prevention training (asset)

First Aid/CPR certification (asset)

Broad Record Check (BRC)

Job description

360°kids is a vitally important community agency serving all of York Region. We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth and families in York Region. At 360°kids, we provide a unique continuum of care approach with programs and services that are essential to the health and well-being of youth. These proven strategies help to keep youth safe by providing stable housing options with 360° wraparound supports.

Key Responsibilities:

• Follow up with youth regarding their case plan, goals, and activities, and make referrals or do warm transfers as required. Youth worker will be a prime worker to up to 4 youth at a time that are residing in the connections program.
• Work with youth to assess their housing needs and help them look for housing. (Youth with higher needs will be referred to the Housing Support Worker.)
• Make appropriate referrals to Housing Workers, ATS, Individual and Family Counsellors, Employment, Education, Specialized Support Workers such as Mental Health or Addictions, and others as required.
• Provide youth with encouragement and help connect them to supports that will help them address challenges in their lives and, once re‑housed, will provide supports that help them to maintain their housing.
• Provide ongoing daily support, assistance and encouragement to break the cycles of poverty and homelessness.
• Facilitate weekly resident meetings to communicate programs available to residents and receive feedback and address program/client concerns. Workers receive and record concerns from residents and follow up until resolution is achieved. A meeting is held each week on a designated day and time.
• Provide support, crisis intervention and conflict resolution as required.
• Conduct Exit Interview with client and enter discharge information into HIFIS. Clean out room of discharged client.
• In the event of a crisis or critical incident, immediately reports to appropriate level.
• Provide youth with a safe place to stay and basic needs (food, bedding and hygiene) while they emerge from crisis.
• Within 72 hours of admission, conduct the full Intake process with clients, using the VISPDAT needs assessment tool, the Rapid Re‑Housing, Triage, and Intervention program, and the HIFIS case management goal‑setting tool.
• Responsible for nightly room checks; to ensure safety of the residents and facility. Medication administration, monitoring, storage, and disposal (as required).
• Enforces house rules, policies, and procedures. Make regular rounds throughout program areas and communicate regularly with staff from other program areas
• Follows appropriate policies and procedures of 360°kids. Ensures that the program operates in line with 360°kids’ mission, vision and values and activities comply with applicable standards and laws.
• Completes all mandatory recording and reporting including daily documentation, statistical data collection, recording case notes in HIFIS and input required data fields into HIFIS and Client Records.
• Attends training workshops and relevant conferences that pertain to the role. Other duties as required.

Education and Skills Required:

• Post‑Secondary degree/diploma in a Child/youth related field (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth.
• Minimum of three years’ experience working with “at‑risk” or street involved youth.
• Experience using a case management system or HIFIS and VI‑SPDAT an asset.
• Therapeutic Crisis Intervention (TCI), Suicide Prevention training an asset.
• Current First Aid/CPR certification an asset.
• Current Broad Record Check (BRC).
• Demonstrated extensive knowledge of working with youth, including understanding of the regulatory environment (e.g. CFSA).
• Demonstrated client focused counselling skills and role modelling.
• Must possess excellent communication skills and have the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client.
• Exceptional interpersonal skills that promote positive team building, negotiation, and conflict resolution.
• Will possess a broad knowledge of community resources and the ability to strongly advocate for clients and professional referrals.
• Shift timings - Sun-Thursday Overnight rotation between 11pm-7am and 11:59pm-8am.

360°kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable and accessible organization. We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences. We welcome and encourage applicants from equity‑deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities and individuals with lived experience of homelessness.

We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment. If you are a member of an equity‑deserving group and feel comfortable sharing this with us, we welcome you do so. This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.

Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview. We will work with you to meet your access needs in an equitable and inclusive way.

Upon joining 360°kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed. We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted. The use of artificial intelligence is not used to screen, assess, or select applicants. All hiring decisions are made by our managers and People & Culture team.