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An established industry player at Kelowna International Airport is seeking dynamic Leads (Commissary Agents 3) to join their team. This role is pivotal in ensuring efficient operations and safety compliance while leading a dedicated team. Candidates must thrive in fast-paced environments and possess strong leadership and organizational skills. The ideal candidate will demonstrate effective communication and a commitment to maintaining high standards. Join this forward-thinking company and contribute to a safe, efficient, and professional atmosphere in the aviation sector.
Sky Cafe - Kelowna International Airport, 140-3515 Spectrum Court, Kelowna, British Columbia, Canada Req #1912
Thursday, May 8, 2025
Summary
Leads (Commissary Agents 3) assist in communicating policies and procedures within their operation. Lead agents assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.
Leads (Commissary Agents 3) must report to work on a regular and timely basis and will report directly to the supervisor and/or manager on duty
Performs all functions of Commissary 2 Agents, as needed
Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
Works in conjunction with the team and remains within the footprint of each assigned flight to oversee the safe and timely operation
Job Duties
Oversee a team of 4-5 employees each shift
Delegate and assign daily flight responsibilities among transport team members and assign all team members
Delegate job duties as required and ensure completion
Actively participates in the Safety Management System (SMS)
Conduct appropriate operational/safety briefings on pre- arrival/departure for each flight; ensure warehouse set up and preparation is performed
Follow and enforce all airline standard operating procedures
Ensure aircraft is loaded in accordance with operational instruction
Ensure hearing protection is on hand for each flight and safety vests are worn in all areas requiring PPE
Ensure foreign object debris walks are performed accordingly
Distribute all daily communications to team members from both within the organization as well as from customers
Ensure drivers logs are completed for each shift
Ensure all trucks are fueled accordingly at the end of each drivers shift and truck inspections completed and returned
Ensure all aircraft issues are reported to the flight crew
GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence
Complete DFR’s, catering logs, temperature logs for refrigeration and catering containers
Coordinate the release of catering, bond, and commissary requirements for each flight; follow all airline SOP in accordance with training
Able to work as a team or work independently without direct supervision
Ensure the ops manager is notified of any changes to the operation
Adhere to all policies and follow established procedures
Participate in required meetings providing input and recommendations
Provides initial and ongoing training and support to all staff
Coordination and oversight of aircraft turnaround activities
Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
Responsible for the safety and security of all employees
Performs internal audits
Perform other duties as assigned
Requirements
Be at least 18 years of age
Possess a valid driver’s license
Ability to work on a permanent basis in Canada
Obtain a clear criminal record
Must obtain necessary airport and/or Transport Canada security clearances
Must obtain necessary airport vehicle operators permit
Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis
Ability to work within the required time parameters
Ability to work nights, weekends, holidays and varying schedules
Must successfully complete airline and corporate specific training programs and recertification
Core Competencies
Able to work efficiently as a part of a team as well as independently
Able to work well under pressure and meet set deadlines
Above average organizational, time management, and prioritizing skills
Attention to detail in all areas of work
Effective communication skills with individuals at all levels of the organization
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times