Warehouse Supervisor

Prollenium Medical Technologies Inc.; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Job summary

Prollenium Medical Technologies Inc. is seeking a Warehouse Supervisor to oversee operations across Richmond Hill and Aurora, ensuring accurate order fulfillment, inventory integrity, and compliance with quality standards in a regulated environment.

The role leads a team, drives process improvements, and collaborates with Supply Chain, QA, and Customer Service to support the distribution of medical aesthetic products.

Qualifications

• 5+ years of warehouse or logistics experience with 3+ years leading warehouse teams.
• Experience in regulated industries (medical devices, pharmaceuticals, cosmetics) is an asset.
• Knowledge of lean practices is an asset.
• Strong knowledge of inventory control processes and warehouse best practices.
• Experience with ERP/WMS implementations and change management would be an asset.

Responsibilities

• Supervise day-to-day warehouse activities including receiving, picking, packing, shipping and returns.
• Ensure timely and accurate order fulfillment to meet SLAs.
• Monitor workflow and allocate resources to meet operational demands.
• Create and maintain supplier KPIs and reporting.
• Lead, coach and develop warehouse staff; manage scheduling and performance evaluations.

Skills

Leadership

Warehouse operations

Inventory control

ERP/WMS

Lean practices

Tools

ERP/WMS

Job description

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. With regulatory approvals from the US FDA and Health Canada, Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal fillers in North America. Join our dedication to innovation. Prollenium provides competitive compensation, benefits, and development opportunities.

Position Overview

Warehouse Supervisor will oversee daily warehouse operations across two locations (Richmond Hill and Aurora), ensuring efficient inventory management, accurate order fulfillment, and compliance with quality and safety standards. This role will lead a team, optimize workflows, and support the distribution of medical aesthetic products in a fast-paced, regulated environment, while also contributing to warehouse expansion and capacity planning initiatives.

Major Responsibilities

Warehouse Operations

• Supervise day-to-day warehouse activities including receiving, picking, packing, shipping, and returns
• Ensure timely and accurate order fulfillment to meet customer and internal SLAs
• Monitor workflow and allocate resources to meet operational demands
• Create and maintain supplier KPIs (trucking companies / customs brokers)
• Prepare daily, weekly, and monthly reporting as required

Inventory Management

• Maintain accurate inventory levels using ERP/WMS systems
• Conduct regular cycle counts and reconcile discrepancies
• Ensure proper storage, handling, and rotation of products (FIFO/FEFO where applicable)
• Lead, coach, and develop warehouse staff to drive performance and engagement
• Manage scheduling, attendance, and performance evaluations
• Foster growth mindset culture focused on accountability and continuous improvement
• Foster a culture of accountability, teamwork, and continuous improvement

Compliance & Quality

• Ensure compliance with company policies, health & safety standards, and regulatory requirements (e.g., GMP where applicable)
• Maintain clean, organized, and audit-ready warehouse conditions
• Support internal and external audits

Process Improvement

• Identify inefficiencies and implement process improvements to enhance productivity and accuracy
• Collaborate with cross-functional teams (Supply Chain, QA, Customer Service) to resolve operational issues

Warehouse Expansion & Site Evaluation

• Support the evaluation of new warehouse locations to meet business growth and distribution needs
• Assess potential sites based on operational efficiency, capacity, layout, cost, and logistics accessibility
• Partner with leadership on space planning, workflow design, and equipment requirements for new or expanded facilities
• Assist in warehouse setup, transition planning, and operational readiness for new sites

Minimum Qualifications

Technical Knowledge / Experience:

• 5+ years of warehouse or logistics experience with 3+ years’ experience leading warehouse teams
• Experience in regulated industries (medical devices, pharmaceuticals, or cosmetics) is an asset
• Knowledge of lean practices is an asset
• Strong knowledge of inventory control processes and warehouse best practices
• Experience implementing change management and contingency planning initiatives would be an asset
• Reach Truck Forklift experience preferred
• Experience with ERP or Warehouse Management Systems (WMS)

Behavioral

• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• High attention to detail and accuracy
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong communication skills (written and verbal)

Working Conditions

• Warehouse environment with physical activity (lifting, standing, walking)
• On-site role based in Richmond Hill and Aurora warehouse locations

Note:

We use AI-enabled tools to support certain aspects of our recruitment process.