Warehouse / Customer Service Representative

LFL Group; Victoria; On-site; CAD 40,000 - 55,000; Full time

Job summary

A retail company is seeking a full-time warehouse associate in Victoria, Canada. Responsibilities include loading and unloading, inventory management, and customer service. Candidates should have a high school diploma, preferably some warehouse experience, and the ability to lift heavy items. The position offers a flexible benefits package and opportunities for career development.

Benefits

Flexible benefits package

Competitive pay

Career progression

Employee discounts

Dynamic work environment

Qualifications

• High school diploma or equivalent required.
• Previous experience in a warehouse/distribution environment is an asset.
• Experience operating forklifts and order pickers is an asset.

Responsibilities

• Load and unload trucks and customer vehicles.
• Verify and report on inventory for accuracy.
• Respond to customer inquiries and offer solutions.

Skills

Customer Service

Ability to lift heavy items

Forklift operation

Inventory accuracy

Communication skills

Flexibility in shifts

Education

High school diploma or equivalent

Tools

Forklifts

Order pickers

Pallet jacks

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

The Brick is actively seeking to expand our team. We need enthusiastic people with a great customer-focused attitude! The winning combination of team spirit and desire for career growth will ensure a rewarding experience in one of our retail locations! This position reports to the Operations Manager.

Responsibilities

• Loading and unloading trucks and customer vehicles
• Maintaining proficient knowledge of all shipping/receiving processes and procedures
• Picking and put-away of all product types
• Maintaining thorough knowledge of stock locations, model numbers, manufacturer specifications, and handling instructions
• Verifying and reporting on inventory; ensuring report accuracy
• Processing store entry stock transfers
• Upholding all health, safety, security, and operational policies and procedures
• Responding to customer inquiries and offering solutions professionally
• Following up with customers to identify and support their needs
• Promoting customer loyalty through exceptional support
• Reviewing and following up on order reports daily
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Previous experience in a warehouse/distribution environment (asset)
• Experience operating forklifts, order pickers, and pallet jacks (asset)
• Proficient verbal and written English communication skills
• Ability to handle heavy lifting exceeding 50 lbs regularly (loading appliances and bedding products)
• Proficient knowledge of safe material handling techniques
• Flexibility to work any shift, including evenings and weekends

Why The Brick

• Flexible benefits package including health, dental, and paramedical services for you and your family
• Competitive pay commensurate with experience
• Career progression with ongoing personal and professional development opportunities
• Employee discounts
• A dynamic environment to showcase leadership talents

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment process. Please inform the hiring manager if you require any accommodations.

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full-Time

Experience: Years

Vacancy: 1