Warehouse Customer Service Representative

7 Mountain Logistics; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a rapidly expanding logistics provider as a Warehouse Customer Service Representative. This role offers a unique opportunity for career growth, hands-on experience in supply chain operations, and access to high-level business strategies. Ideal for candidates eager to develop leadership skills and take ownership of key projects in a fast-paced environment.

Benefits

Career Growth & Advancement

Collaborative & Supportive Team

High-Level Business Involvement

Qualifications

• At least 2 years in warehousing, freight, or 3PL.
• Experience with Extensiv WMS and Rose Rocket TMS is a plus.
• Strong understanding of freight or warehousing operations.

Responsibilities

• Manage customer orders in Extensiv WMS.
• Coordinate with customers for shipment updates.
• Conduct inventory management and reconciliation.

Skills

Problem-Solving Ability

Strong Communication

Execution-Oriented

Excel Proficiency

Tools

Extensiv WMS

Rose Rocket TMS

Job description

Warehouse Customer Service Representative

Join a Fast-Growing 3PL Focused on Execution and Expansion

At 7 Mountain Logistics , we are a rapidly expanding third-party logistics provider specializing in omni-channel fulfillment, brokered freight, and international shipping . Our mission is to expand quickly into new markets while delivering high-quality logistics solutions that help businesses scale efficiently .

As we grow across Canada, the U.S., and beyond , we are looking for driven, self-motivated professionals who want to develop their careers in a company that values initiative, problem-solving, and accountability . This role offers unparalleled exposure to supply chain operations, financials, and strategic growth initiatives , making it an excellent opportunity for individuals who want to gain industry-leading experience and grow into leadership roles .

What You Will Gain :

• Career Growth & Advancement – This role is designed to evolve into a leadership position. You’ll gain hands-on experience in supply chain operations, with clear pathways for professional development.
• Deep Industry Exposure – You’ll learn more about supply chain, logistics finance, and business operations than in any other CSR position, gaining insights usually reserved for higher-level roles.
• High-Level Business Involvement – Unlike typical CSR roles, you’ll have access to business intelligence, financial insights, and executive-level decision-making processes .
• Exciting, Fast-Paced Environment – Be part of a rapidly expanding company with opportunities to take on impactful projects, solve real challenges, and drive business success .
• Collaborative & Supportive Team – Work with a team that values innovation, accountability, and proactive execution.

The Role : Warehouse Customer Service Representative (CSR)

This role is ideal for someone who thrives in a fast-paced environment and wants to be actively involved in business growth . We need a self-motivated team member who follows through on assignments, takes initiative, and thinks ahead to improve efficiency. This position is designed to grow into a leadership role , so we are looking for someone with the vision, passion, and ambition to evolve alongside us as we scale into new markets.

What We Are Looking For :

• Ownership & Follow-Through – Take charge of assigned projects, ensuring they are completed effectively and on time.
• Solution-Oriented Thinking – Approach challenges with a problem-solving mindset, identifying root causes and implementing lasting solutions.
• Proactive Mindset – Seek opportunities to enhance processes, improve efficiencies, and add value to the business.
• Growth-Oriented Attitude – Be eager to develop skills and advance within a rapidly expanding company.
• Collaboration & Accountability – Engage in regular one-on-one meetings, providing updates and aligning with company objectives.
• Continuous Learning – Gain exposure to supply chain operations, financials, and business strategy, offering career growth beyond a typical CSR role.

Key Responsibilities

Order & Inventory Management

• Enter and manage customer orders in Extensiv WMS (formerly 3PL Central) .
• Process order charges and ensure accurate billing.
• Track, update, and maintain inventory levels with precision.
• Assist with inventory reconciliations to resolve discrepancies.
• Set up new SKUs and inbound ASNs , ensuring data accuracy.
• Troubleshoot errors in customer ASN submissions to ensure smooth inbound processing.
• Manage relationships with 4PL partners , ensuring smooth data flow across systems.

Customer Coordination & Training

• Onboard new customers , ensuring smooth setup in Extensiv WMS .
• Conduct WMS and TMS training for customers to help them manage their shipments effectively.
• Proactively communicate shipment updates, inventory issues, and delays.
• Act as the main point of contact for customers, ensuring they are always informed.
• Work closely with the warehouse team to ensure on-time fulfillment.
• Coordinate inbound and outbound shipments and schedule pickups and deliveries.
• Use Rose Rocket TMS to manage freight movements and documentation.
• Provide accurate courier and freight quotes to customers.
• Analyze logistics costs for new customers, helping them optimize their supply chain.

General Admin, Data Entry & Reporting

• Attend monthly one-on-one meetings and update leadership on project progress.
• Maintain accurate and organized records of customers, shipments, and billing.
• Generate reports on order volumes, inventory levels, and service performance metrics.
• Support billing and invoicing for storage, fulfillment, and 4PL services.

Problem Solving & Initiative - Growth

At 7 Mountain Logistics , this is not a standard CSR role —it’s a career-building opportunity that provides exposure to high-level business strategy and operations. Unlike most customer service roles , you will have access to business intelligence, financial insights, and executive-level decision-making processes .

You won’t just complete tasks—you’ll take ownership of projects tied directly to company goals . These projects will challenge you to analyze problems, identify opportunities, and implement solutions that impact real business outcomes.

• Gain deep supply chain expertise —learn beyond customer service and understand the entire logistics process.
• Be part of strategic decision-making —work on initiatives that influence how we scale and improve operations.
• Develop leadership skills —this role is designed to evolve into a managerial position .
• Execute key projects —you’ll contribute to company-wide goals and create efficiencies within your area.
• Break down problems effectively —root cause analysis will be a regular part of the job to prevent recurring issues.

If you’re looking for a role where you will learn more about supply chain, business operations, and logistics finance than in any other CSR position, this is the place for you.

Qualifications & Experience

• Experience : At least 2 years in warehousing, freight, or 3PL (3PL experience preferred).
• Technology Skills : Experience with Extensiv WMS (3PL Central) and Rose Rocket TMS is a plus.
• Industry Knowledge : Strong understanding of freight or warehousing operations .
• Excel Proficiency : Comfortable with data entry, formulas, and reporting and basic functions.
• Strong Communication : Clear, professional written and verbal skills.
• Problem-Solving Ability : Capable of troubleshooting ASN errors, order issues, and inventory discrepancies .
• Execution-Oriented : Able to take action and complete tasks within committed timelines.

Seniority level

Entry level

Employment type

Full-time

Transportation, Logistics, Supply Chain and Storage

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