Warehouse Associate

Vanaqua; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading aquarium in Vancouver seeks a Warehouse Associate to manage inventory control and support retail operations. The role involves organizing the warehouse, ensuring product availability, and providing excellent customer service both behind the scenes and on the sales floor. Ideal candidates will have relevant retail experience, strong communication skills, and a commitment to the organization’s core values.

Qualifications

• 2 years of high volume retail sales experience.
• 1-2 years Customer Service experience or equivalent.
• Valid class 5 driver's license.

Responsibilities

• Assist with the Retail Store's inventory control.
• Organizes the retail warehouse and Gift Shops.
• Perform Retail Sales Associate duties as needed.

Skills

Customer Service

Data Entry

Communication

Tools

MS Office

Job description

Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.

SUMMARY :

Reporting to the Manager, Stockroom, this role is responsible for inventory control, organization and maintenance for the Vancouver Aquarium’s retail warehouse and Gift Shops. The Warehouse Associate supports the highest level of customer service behind the scenes and on the floor ensuring appropriate stock levels and stepping into the Retail Sales Associate role as needed.

ACCOUNTABILITIES :

Assist with the Retail Store’s inventory control :

• Receive, price, and determine proper storage methods and stock location based on turnover and environmental / physical capabilities of facility;
• Verify inventory of packing slips to physical counts of stock : investigate discrepancies and adjust for errors and defects;
• Process and coordinate shipments of website and catalog orders;
• Conduct monthly inventory audits;
• Assist with the annual inventory audit.

Organizes the retail warehouse and Gift Shops :

• Restock and maintain product levels in retail outlets; Gift Shop, off-site retail shops, satellite retail kiosks etc.;
• Transport product between retail locations; company vehicle provided;
• Maintain warehouse cleanliness, supplies, tools and equipment; ensure appropriate disposal of garbage, cardboard and recyclables.

Assists the Retail Sales Department :

• Perform Retail Sales Associate duties as needed; on the floor cashier, customer service sales etc.;
• Respond to customers and cashiers’ questions concerning merchandise;
• Provide assistance and support to warehouse volunteers;
• Answer phones and perform other duties as assigned.

Consciously desires to improve the organization and its processes :

• Promptly aid in Emergency protocol;
• Maintain organizational safety standards;
• Continually improve our impact on the environment and greening of operations;
• Perform additional duties of a similar nature or level as required.

JOB REQUIREMENTS :

• 2 years of high volume retail sales experience selling products;
• 1-2 years Customer Service experience or equivalent.
• Valid class 5 driver's license
• Excellent internal and external customer service and communication skills
• High level of consistency and accuracy with data entry and paperwork
• Excellent judgment and prioritization skills; highly self-motivated
• Basic knowledge of MS Office : Outlook, Word and Excel
• Ability to lift and move 20 kgs
• Active demonstration of the company’s values and missions
• Flexibility and availability in schedule are required during the week, including evenings, weekends and holidays. Job will occasionally require long hours during the busy season.
• Ability to work outdoor in all weather conditions

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