WARD CLERK

Southbridge Care Homes; Cornwall; On-site; CAD 40,000 - 50,000; Full time

Job summary

Southbridge Care Homes is seeking a dedicated Ward Clerk for their Heartwood LTC facility in Cornwall, Ontario. In this full-time, permanent role, you will ensure smooth administrative operations while providing exceptional service to residents and families. Ideal candidates will possess strong communication skills, multitasking abilities, and relevant qualifications from a recognized institution.

Qualifications

• Experience in customer service and administrative roles preferred.
• Strong written and verbal communication skills in English.
• Ability to maintain privacy and confidentiality.

Responsibilities

• Provide exceptional customer service to residents and families.
• Support HR functions, including staffing and scheduling.
• Perform general clerical duties and uphold confidentiality standards.

Skills

Communication

Customer Service

Multitasking

Education

Secondary School Diploma

1-year Community College Diploma in Business or related field

Tools

Microsoft Office Suite

Job description

Position: Ward Clerk

Status: Full-Time. Permanent

Schedule: Day shifts (8am-4pm)

Location (Home): Heartwood LTC, Cornwall, ON

At Southbridge Care Homes, we believe in providing exceptional care and service to our residents, families, and team members. We are currently seeking a dedicated and organized Ward Clerk to join our team at Heartwood and help create a supportive and welcoming environment.

About The Role

Reporting to the Director of Care, the Ward Clerk plays a key role in ensuring smooth administrative operations within the home. You will demonstrate excellent communication skills, a positive approach to customer service, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Provide exceptional customer service to residents, families, visitors, service providers, and staff.
• Support Human Resources functions, including staffing and scheduling (with a focus on Nursing and other departments).
• Understand and apply collective agreement provisions while maintaining positive staff relations.
• Perform general clerical duties: records management, typing, creating reports, handling phone calls, and more.
• Uphold privacy and confidentiality standards at all times.
• Maintain compliance with Occupational Health & Safety legislation and company policies, including safe work practices and proper equipment use.
• Actively participate in occupational health and safety training.
• Ensure resident and family safety by performing duties in line with standards, legislation, and company policies.
  
  

Qualifications

• Secondary School Diploma.
• 1-year Community College diploma or certificate in business or a related field.
  
  

Technical Competencies

• Knowledge of basic payroll principles (an asset).
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Minimum typing speed of 60 wpm.
• Ability to operate office equipment efficiently.
• Strong written and verbal communication skills in English.
  
  

Why Join Us at Heartwood?

At Heartwood, part of Southbridge Care Homes, we foster a collaborative and compassionate environment where every team member plays a vital role in enriching the lives of our residents. We value respect, teamwork, and dedication to quality care.

Interested applicants should apply directly through this posting. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Southbridge Care Homes welcomes and accommodates applicants with disabilities throughout the recruitment process. If you require accommodation, please inform the hiring manager upon scheduling an interview.