Waiting List Co-ordinator - Endoscopy

NHS Ayrshire & Arran; Nova Scotia; On-site; CAD 50,000 - 70,000; Full time

Job summary

A large healthcare trust in Canada is seeking a Waiting List Co-ordinator. The role involves managing patient referrals and ensuring efficient waiting list processes. Ideal candidates should have experience in health services and strong communication skills. The position is permanent, full-time, with operational support in delivering patient care efficiently.

Qualifications

• Experience in patient management and health services.
• Ability to liaise effectively with clinicians and other staff.
• Strong organizational and communication skills.

Responsibilities

• Manage referrals and ensure waiting list processes are effective.
• Work with coordinators to monitor and improve waiting times.
• Assist in data provision related to waiting lists.

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Hours per week 37 hours per week (permanent)

Location Endoscopy Admin, Gartnavel General Hospital/New Victoria Hospital

Purpose

To be responsible for the receipt and management of all referrals, liaising with medical and nursing staff and at all times, adhering to Greater Glasgow & Clyde Waiting List Policy. The post holder will liaise with clinicians to plan management for patients, arrange admissions, deal with telephone enquiries from internal/external agencies, ensuring capacity is utilised to full potential.

Work alongside the existing waiting list co-ordinators within the Endoscopy Service to ensure the accuracy and completeness of the current waiting lists is maintained, that patient activity is planned to achieve patient guarantees utilising all available resources and that patient waiting times are minimised.

Role

This key role will provide operational management and support strategic direction of waiting times in GG&C. The post holder will be expected to work with the existing waiting list co-ordinators to implement and manage monitoring and administrative systems to achieve GG&C waiting time targets with early identifier systems to:

• Resolve potential problems
• Ensure achievement of national and local targets
• Expand capacity to deliver activity
• Improve efficiency
• Reduce inappropriate demand on services
• Develop and implement best practice
• Manage referrals to external hospitals providing additional capacity
• To assist the Service Manager in the provision of data relating to waiting lists within the directorate
  
  

To ensure in conjunction with relevant administrative managers that effective waiting list processes are placed relating to the elective journey for endoscopy patients.

Contact Jordyn-Lee Magee, Waiting List Manager Manager

Tel: [phone]

Email: [e-mail]

Working Hours: Mon-Fri 8.00am – 4.00pm

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.