Wait Staff/Server - Carleton University

Aramark; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a renowned dining service where you will create memorable experiences for guests. This role as Wait Staff at a dynamic restaurant offers you the chance to refine your customer service skills while working in a fast-paced environment. You will be responsible for taking orders, serving food, and ensuring every guest leaves satisfied. With opportunities for career advancement and a supportive work culture, this position is perfect for those looking to grow professionally while enjoying a rewarding experience. Embrace the chance to be part of a diverse team dedicated to exceptional service.

Benefits

Health and Dental benefits

Discounted meal program

Group RRSP

Employee Referral Program

Training and development

Position advancement opportunities

Employee recognition programs

Safe and healthy work environment

Diverse and inclusive workforce

Scholarship opportunities for dependents

Qualifications

• 3+ years of experience in wait staff roles with a focus on customer service.
• Smart Serve certified with excellent communication skills.

Responsibilities

• Take orders and serve food and beverages promptly.
• Maintain a clean and organized workspace while ensuring customer satisfaction.
• Collaborate with culinary team on food restrictions and allergies.

Skills

Customer Service Excellence

Communication Skills

Problem Solving

Active Listening

Teamwork

Adaptability

Education

Smart Serve Certification

3+ years wait staff experience

Job description

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Requisition #: 578218

Location:

Ottawa, ON, CA, K1S 5B6

Career Area: Hourly & Seasonal

Description:

Job Description

Are you looking for a fun, fast-paced, and rewarding experience? Are you looking for a position in a company that can provide career growth and opportunity? Carleton Dining Services would love to have you on our team!

We are hiring full-time Wait Staff to join our team at our Riverbank Social restaurant located on Carleton University campus. As a member of our Wait Staff team, you’ll master the art of creating an awesome customer experience. You’ll be responsible for taking orders, serving food and drinks, and making unforgettable memories with guests. Our Wait Staff love to keep our guests satisfied and are problem-solvers at heart. By focusing on ways to better the customer experience, you’ll be able to refine your leadership skills and open new doors for your career. Start your journey with us and pursue what matters to you.

Riverbank Social is generally open Monday-Friday/daytime hours, however some schedules may include evenings or weekends.

What We Offer

• Health and Dental benefits after 3 months of employment for full-time employees
• Meal program allows you to eat at a discounted price
• Group RRSP for qualifying individuals
• Employee Referral Program
• Training and development
• Position advancement opportunities
• Employee recognition programs including service awards
• Strong focus on a safe and healthy work environment
• Diverse and inclusive workforce
• Aramark Scholarship Program which gives scholarship opportunities for dependents of full-time employees

About the Job

• Be well-versed in the menu and easily able to explain menu items, including ingredients, preparation methods, potential allergens, and make recommendations as appropriate
• Accurately and efficiently take orders, ensuring no mistakes are made
• Serve food and beverages promptly and ensure customers are satisfied with their meals
• Remain alert and work with the culinary team on any food restrictions or allergies
• Provide the customer’s bill and receive payment
• Set up tables, buffet stations and any reservations requirements
• Greet guests upon arrival
• Clear tables and maintain a clean and organized workspace
• Ensure proper use and cleanliness of equipment
• Ensure adherence to all of Aramark Policies and Procedures
• May assist in Catering functions and services as required
• May perform other duties as required

Essential Skills and Qualities Required

Customer Service Excellence:

• Attentiveness: Pays close attention to guests’ needs and anticipates their requirements
• Politeness and Friendliness: Embodies a warm and welcoming demeanor
• Active Listening: Be a good listener and understand customer preferences and requests
• Patience: Remain calm and composed when under pressure or when dealing with difficult situations
• Problem Solving: Effectively address customer issues and efficiently find solutions

Communication and Interpersonal Skills:

• Clear Communication: Communicate effectively with both customers and restaurant staff
• Teamwork: Collaborate effectively with staff members to ensure a smooth service
• Social Perceptiveness: Understand customer cues and adjust approach accordingly

Other Important Qualities:

• Resilience: Remain calm and composed under pressure
• Adaptability: Ability to adjust to changing situations and customer needs
• Positive Attitude: Maintain a positive and enthusiastic demeanor
• Professionalism: Maintain a professional appearance and conduct

About You

• 3+ years wait staff experience
• Excellent command of the English language (bilingualism an asset)
• Smart Serve certified

The selected candidate for this position will need to complete and successfully pass a Criminal Background Check.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.