VP, Professional and Managed Services

Bell Canada; Toronto; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A leading telecommunications company in Canada seeks a VP of Professional and Managed Services to drive operational excellence and customer satisfaction. The ideal candidate will have 15+ years in IT operations, with a proven ability to lead large teams and deliver impactful services. This role includes responsibilities such as business development and collaboration across departments. A comprehensive benefits package and a hybrid work model are offered.

Benefits

Competitive salary

Medical, dental, and vision benefits

35% discount on services

Qualifications

• 15+ years of experience in IT operations and services.
• 8+ years in executive leadership roles.
• Deep expertise in networking, cybersecurity, and unified communications.

Responsibilities

• Lead and scale Professional and Managed Services operations across Canada.
• Drive business development and customer engagement.
• Achieve and exceed annual revenue and profitability targets.

Skills

Leadership

IT operations

Networking

Cybersecurity

Consultative selling

Stakeholder management

Education

Bachelor's degree in a relevant field

Tools

Contact centre technologies

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Reporting to theSVP, Enterprise Solutions, Data Engineering & AI, theVP, Professional and Managed Services will be responsible for driving operational excellence, customer satisfaction, and revenue growth across a large-scale IT services organization.

This role requires a seasoned leader with deep experience inIT operations, includingnetworking, cybersecurity, voice and collaboration technologies, and contact centre platforms. The ideal candidate will have a proven track record of managinglarge, complex teams and delivering high-impact services to enterprise clients.

Key Responsibilities

• Lead and scale Bell’s Professional and Managed Services operations across Canada.
• Drive business development, customer engagement, and long-term account growth.
• Oversee the planning, delivery, and continuous improvement of service engagements.
• Achieve and exceed annual revenue and profitability targets.
• Collaborate across a matrixed organization to align with product, sales, and vertical teams.
• Build and maintain strong executive relationships with enterprise clients.
• Design and deliver large-scale, end-to-end IT service solutions.
• Champion operational excellence, innovation, and employee development.

Critical Qualifications

• 15+ years of experiencein IT operations and services, with8+ years in executive leadership roles.
• Proven ability to lead large-scale teams across diverse technical domains.
• Deep expertise in:
• Networking and infrastructure services
• Cybersecurity frameworks and operations
• Unified communications and modern workplace platforms
• Contact centre technologies and managed voice solutions
• Strong background inconsultative sellingand enterprise customer engagement.
• Experience managing complex service delivery in a matrixed, enterprise environment.
• Excellent communication, executive presence, and stakeholder management skills.
• Demonstrated success in building high-performing teams and driving transformation.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page f or other ways to contact us.

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