VP: Products

Clickatell; Toronto; Hybrid; CAD 150,000 - 250,000; Full time

Job summary

Clickatell is seeking a Vice President of Product to lead the development of their global product strategy. This role requires a strategic leader with extensive experience in product management, particularly in B2B SaaS, to drive innovation and align product vision with business goals. The ideal candidate will have a strong customer focus and proven ability to lead high-performing teams in a dynamic environment.

Benefits

Health Insurance

401k contribution

Quarterly performance incentive bonus

Risk benefit company contributions

Reimbursable communications allowance

Half-day off on your birthday

5 personal days leave a year

Home office set-up with laptop and monitor

Qualifications

• 10+ years of product management experience in B2B SaaS.
• 5+ years in senior product leadership roles.
• Deep experience in communications, commerce, payments, and/or AI-enabled platforms.

Responsibilities

• Set the multi-year strategy and execution roadmap.
• Drive execution in partnership with cross-functional teams.
• Own product-market fit across key verticals.

Skills

Strategic Thinking

Operational Discipline

Customer Focus

Team Leadership

Communication

Education

Bachelor's degree in relevant field

Job description

We Are Innovators & Category Creators
Do you have what it takes? There are not many companies that are truly creating the future they imagined
and emerging as category creators, we are not imitators and therefore looking for courageous creators!
Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get
done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated
talent that wants to have an impact.

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build
our own culture in which we dream big and stay busy doing the right things. We need champions who
understand the bigger picture, believe in making a difference and are able to connect the dots to achieve
success. In our agile and demanding environment, you will be required to collaborate, ask the right
questions and take the smart risks.

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but
what we are doing and going to do. The way we do things, matter and influences how we drive our
organization forward and deliver solutions to our customers. Watch this space as we blaze a new path
while expanding across the globe.

Purpose
We are looking for a Vice President of Product to lead the development and execution of our global
product strategy. This is a key leadership position, responsible for aligning our product vision with business
goals and driving performance across our Conversational AI, Chat Commerce, and Payments portfolios.
This role requires a thoughtful and pragmatic leader - someone who combines strategic thinking with
operational discipline. You bring a strong customer focus, a deep understanding of technology, and a
proven ability to lead and develop high-performing teams. You’re comfortable navigating complexity,
making tough decisions, and fostering collaboration across functions. Above all, you lead with integrity,
clarity, and a commitment to delivering meaningful impact.

We Do The Right Things
Responsibilities of the Role
o Help Define & Deliver the Product Vision: Set the multi-year strategy and execution roadmap across Clickatell’s product suites – from coremessaging and AI to commerce and payments.
o Lead Cross-Functional Execution: Drive execution in partnership with Engineering, Design, GTM, Customer Success, and Finance.Ensure we ship on time, on budget, and to spec.
o Drive Customer and Market Impact: Own product-market fit across key verticals and global markets. Deliver value for enterprisecustomers through deep insight and tight feedback loops.
o Own the Full Product Lifecycle: From ideation to retirement – champion customer research, define positioning, drive adoption,and continually optimize for growth and usage.
o Shape the Org & Culture: Lead a high-performing team, PMs, and cross-functional partners. Instill discipline, rigor, and ahigh-trust, high-candor culture.
o Price, Package, and GTM: Own pricing for your direct products, commercial packaging, and go-to-market alignment toensure our products are competitively positioned and easily adopted.
o Be the Strategic Glue: Collaborate with stakeholders to ensure product strategy aligns with company goals, while beingthe voice of clarity in moments of ambiguity

We Are On A Learning Journey
Requirements of the Role
o 10+ years of product management experience in B2B SaaS or platform businesses
o 5+ years in senior product leadership roles (VP/Head of Product), ideally with global scope
o Deep experience in communications, commerce, payments, and/ or AI-enabled platforms
o Track record of scaling product lines, driving adoption, and improving unit economics
o Clear, confident decision-maker – able to balance customer need with business outcome
o Exceptional communicator and executive influencer – calm under pressure, clear undercomplexity
o Strong operational focus, yet capable of fast context switching from vision to sprint-level detail
o Proven experience leading through ambiguity, change, and high-growth phases

A Bit About You
Behavioral competency requirements of a Trailblazer.
o Leading Possibility: Leads a high performance and learning culture that focuses on buildingcapacity to deliver more and better in the future. Multipliers who harness and develop others toensure the team work productively and are developed professionally with clear career paths.
o Striving Optimizer: Strives towards best version we can be and creates efficiencies to scale forgrowth. Influences others to optimize the present while thinking about the future. Monitors,evaluates, and makes recommendations to enhance processes, people, financials, andtechnology.
o Expert Advisor: Explores, interprets, and pushes the boundaries by implementing best-in-classpractices, Influences others with unique insight and inspires innovative thinking. Ensures that teamscomprise of members with diverse strengths, and perspectives to expand thinking.
o Balancing Risk: Applies good judgement without fail and encourages a mindset of taking smartrisks in the team. Proactively manages exposure to risk, alert to potential vulnerabilities, and drivesthe required action.
o Collab Coach: Intentionally creates and supports a culture that facilitates teamwork across theorganization. Counteracts silo mentality to maximize team capabilities. Remains optimistic, anddefuses tension as a team works through issues by using dialogue that is constructive.
o Awareness and Empathy: Leads by example by practicing self-awareness and shows empathywhen itis needed. Stays calm and focused under pressure to avoid making rash decisions led byemotions.
o Blueprint Generator: Provides strategic input and creates the functional strategy that achieves thevision with clear and effective objectives and plans.
o Aligned Performer: Ensures we are focused on doing the right things at the right time. Provides ahigh level of clarity for accountabilities, priorities, and direction for the team. Utilizes thecommunication rhythm so information moves accurately and quickly.
o Change Driver: Capitalizes on opportunities for change that shapes the organization with adetailed view of the road going forward and required changes to resources. Prioritizesexperimenting with new ideas in order to pursue growth opportunities quickly, and efficiently.Develops capabilities required to continuously imagine innovative solutions.
o Driving Results: Energized by challenges and stretch goals. Compelled to achieve despite theobstacles, uncertainty, and complexity. Takes responsibility for the performance of the team andresulting outputs.
o Lean into complexity: Unravelling issues with care and discipline rather than shortcuts.
o Steady hand and sharp mind: to make hard decisions and have critical conversations.
o Don’t shy away from truth: Deliver it with grace, clarity, and leadership.
o Statesman in the boardroom: The way you operate and a craftsman in the war room.

Why You Should Join
Perks of the Role
o Health Insurance
o 401k contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your PTO
o Hybrid working with access to office hubs as required.
o Home office set-up with laptop, monitor and other related items.

Stronger Together
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product
platforms to how we build our workforce. We believe that we are stronger together and by leveraging the
power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the
world uses chat technology. We create common ground - Our platform is for all, and so is our workplace.
Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show
up with their authentic selves at work

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