VP Operations

KORT Payments; Montreal; On-site; CAD 130,000 - 180,000; Full time

Job summary

KORT Payments is seeking a VP Operations to drive operational excellence and customer satisfaction. The role involves overseeing customer experience and implementing strategic initiatives across Canada and the U.S. The ideal candidate will have a minimum of 15 years in business operations, with a strong focus on payment systems and team leadership.

Benefits

Comprehensive Benefits Package

Flexible and Inclusive Work Environment

Fun Events

Professional Growth Opportunities

Dynamic work environment

Qualifications

• Minimum 15 years of experience in a business operations role.
• At least 5 years in a strategic capacity.
• Strong understanding of payment systems and operational processes.

Responsibilities

• Oversee Customer Experience and Operations groups in Canada and the U.S.
• Define the overall operational strategy aligned with corporate goals.
• Manage and mentor the Operations and Customer Experience management teams.

Skills

Visionary leadership

Operational strategy

Customer satisfaction

Problem-solving

Collaboration

Education

Bachelor’s degree in Business Administration

Operations Management or a related field

Tools

TSYS

Fiserv

Job description

2 days ago Be among the first 25 applicants

Who We Are

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

Who We Are

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

As we expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma and Barnet.

What You Will Be Doing

As our VP Operations, you will report to the SVP Operations and you will oversee both the Customer Experience and Operations groups in Canada and the U.S. You will be responsible for defining the overall operational strategy aligned with corporate goals. This role is ideal for a visionary leader with deep expertise in payment operations and an extensive experience working with clients and partners who thrives in fast-paced and complex environment and is passionate about transforming the payments landscape through operational excellence.

• Develop KPI’s and dashboards to track operational performance and outcomes and provide regular updates to management
• Identify inefficiencies in workflows and implement systems, tools or process improvements
• Lead initiatives to improve profitability, scalability and customer satisfaction
• Manage and mentor the Operations and Customer Experience management teams
• Develop and monitor revenue margins, operating expenses, and budgets
• Integrate our teams in the U.S. and Canada to enhance collaboration and streamline operations
• Implement systems to support continued growth
• Ensure operational policies comply with legal, financial and regulatory requirements
• Enact change to improve customer satisfaction and retention
• Foster a culture of continuous learning and professional development
  
  

WHAT WE’RE LOOKING FOR

• Bachelor’s degree in Business Administration, Operations Management or a related field
• Minimum of 15 years of experience in a business operations role with at least 5 years in a strategic capacity
• Ability to lead and implement changes across business lines
• Track record of leading and collaborating with geographically distributed teams, with specific experience across Canada, the United States, and Europe
• Strong understanding of operational processes
• Proven track record of driving customer satisfaction, retention and growth
• Demonstrated knowledge of payment systems, infrastructures, and international regulations
• Exceptional communication, collaboration, and leadership skills
• Strategic thinking, customer-centric mindset and strong problem-solving abilities
• Ability to thrive in an evolving environment and drive results
• Proficiency/experience with Global (TSYS) and Fiserv would be an asset
  
  

LIFE AT KORT PAYMENTS

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.

At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:

Culture:

• Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries
• Accountability: Take ownership and be accountable to yourself, the company, partners, and clients
• Collaboration: Leverage diverse perspectives and work as a team to get the job done
• Transparency: Empower success through open communication, honesty, and inclusion
  
  

Perks and Benefits:

• Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans
• Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive
• Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work
• Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges
• Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed
  
  

If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!

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Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Internet Publishing

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