VP Operations

Tillingers Concierge, Inc.; Montreal; On-site; CAD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a visionary VP of Operations to lead their teams in Canada and the U.S. This role involves defining operational strategies, enhancing customer satisfaction, and driving profitability in a fast-paced environment. The ideal candidate will have a rich background in payment operations and a passion for transforming the payments landscape. Join a dynamic, collaborative culture that encourages innovation and personal growth, where your leadership will make a significant impact on the company's success. If you're ready to take on new challenges and thrive in a supportive atmosphere, this opportunity is for you.

Benefits

Comprehensive Benefits Package

Flexible Work Environment

Fun Events

Professional Growth Opportunities

Dynamic Work Environment

Qualifications

• 15+ years in business operations with 5+ years in strategic roles.
• Proven track record in customer satisfaction and operational excellence.

Responsibilities

• Oversee operations and customer experience across Canada and the U.S.
• Develop KPIs and dashboards for operational performance tracking.

Skills

Leadership

Strategic Thinking

Problem-Solving

Customer Satisfaction

Collaboration

Operational Processes

Communication Skills

Education

Bachelor’s degree in Business Administration

Operations Management

Tools

Global (TSYS)

Fiserv

Job description

Who We Are

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

As we expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma and Barnet.

What You Will Be Doing

As our VP Operations, you will report to the SVP Operations and you will oversee both the Customer Experience and Operations groups in Canada and the U.S. You will be responsible for defining the overall operational strategy aligned with corporate goals. This role is ideal for a visionary leader with deep expertise in payment operations and extensive experience working with clients and partners who thrive in a fast-paced and complex environment and are passionate about transforming the payments landscape through operational excellence.

1. Develop KPI’s and dashboards to track operational performance and outcomes and provide regular updates to management
2. Identify inefficiencies in workflows and implement systems, tools or process improvements
3. Lead initiatives to improve profitability, scalability and customer satisfaction
4. Manage and mentor the Operations and Customer Experience management teams
5. Develop and monitor revenue margins, operating expenses, and budgets
6. Integrate our teams in the U.S. and Canada to enhance collaboration and streamline operations
7. Implement systems to support continued growth
8. Ensure operational policies comply with legal, financial and regulatory requirements
9. Enact change to improve customer satisfaction and retention
10. Foster a culture of continuous learning and professional development

WHAT WE’RE LOOKING FOR

1. Bachelor’s degree in Business Administration, Operations Management or a related field
2. Minimum of 15 years of experience in a business operations role with at least 5 years in a strategic capacity
3. Ability to lead and implement changes across business lines
4. Track record of leading and collaborating with geographically distributed teams, with specific experience across Canada, the United States, and Europe
5. Strong understanding of operational processes
6. Proven track record of driving customer satisfaction, retention and growth
7. Demonstrated knowledge of payment systems, infrastructures, and international regulations
8. Exceptional communication, collaboration, and leadership skills
9. Strategic thinking, customer-centric mindset and strong problem-solving abilities
10. Ability to thrive in an evolving environment and drive results
11. Proficiency/experience with Global (TSYS) and Fiserv would be an asset

LIFE AT KORT PAYMENTS

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.

At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:

Culture:

1. Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries
2. Accountability: Take ownership and be accountable to yourself, the company, partners, and clients
3. Collaboration: Leverage diverse perspectives and work as a team to get the job done
4. Transparency: Empower success through open communication, honesty, and inclusion

Perks and Benefits:

1. Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans
2. Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive
3. Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work
4. Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges
5. Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed

If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!