VP of Technical Services

CaptivateIQ; Canada; Remote; CAD 250,000 - 300,000; Full time

Job summary

A leading software company in Canada is seeking a senior director for Technical Services to develop strategic visions that enhance customer experiences and foster innovation. Candidates should have a proven track record in SaaS post-sales functions and strong problem-solving skills. The role offers a competitive salary of up to $300,000 and comprehensive benefits including flexible vacation days and professional development stipends.

Benefits

Flexible vacation days

Quarterly mental health days

Annual stipends for development

Comprehensive medical coverage

Access to cutting-edge technology

Qualifications

• Prior experience in a senior role in post-sales functions within SaaS organizations.
• Proven track record of driving change in customer-facing teams.
• Strong skills in collaboration and goal achievement.

Responsibilities

• Develop and implement a strategic vision for Technical Services.
• Overhaul the education program for better product guidance.
• Engage with customers to build long-term relationships.
• Monitor KPIs for digital adoption and satisfaction.
• Foster innovation within Technical Services teams.

Skills

Experience in director or VP-level roles

Transformational change expertise

Strong internal advocacy skills

Entrepreneurial mindset

Collaborative and influential skills

Job description

Overview

Employer Industry: Sales Performance Management Solutions

What to Expect (Job Responsibilities)

• Develop and implement a strategic vision for Technical Services to enhance customer enablement and self-service capabilities
• Overhaul the education program to focus on contextual product guidance and personalized learning experiences
• Engage with customers to build long-term relationships and serve as an internal voice of the customer
• Monitor and evolve KPIs related to digital adoption and customer satisfaction
• Foster a culture of innovation and experimentation across Technical Services teams

What is Required (Qualifications)

• Prior experience in a director, senior director, or VP-level role in post-sales functions, such as Professional Services or Technical Support, within high-growth SaaS organizations
• Proven track record of driving transformational change within customer-facing teams
• Strong internal advocacy skills and comfort with ambiguity
• Entrepreneurial mindset and ability to solve complex problems
• Excellent collaborative and influential skills, with a focus on achieving ambitious goals

How to Stand Out (Preferred Qualifications)

• Experience in digital transformation, product management, or leading AI initiatives

Compensation and Benefits

• Salary up to $300,000
• Flexible vacation days and quarterly mental health days to recharge
• Annual stipends for professional development and caretaking
• Comprehensive medical, dental, and vision coverage (100% for employees and 75% for dependents)
• Opportunity to work with cutting-edge technology, including the newest Apple products
• Supportive Employee Resource Groups (ERGs) that foster diversity and inclusion within the workplace

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