VP of Sales & Service - Striker Bowling Solutions

Splitsville Entertainment; Oakville; On-site; CAD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Vice President of Sales & Service to lead their growth and success. In this pivotal role, you will drive the strategic direction of the sales and service teams, ensuring exceptional performance and customer satisfaction. Your leadership will be crucial in managing large capital sales, installations, and fostering strong relationships across the organization. Join a forward-thinking company that values diversity and inclusion, and offers a vibrant work environment where your contributions will make a significant impact. If you're motivated by innovation and achieving challenging objectives, this opportunity is perfect for you.

Qualifications

• Proven track record in sales & service roles with progressive responsibility.
• Strong leadership and communication skills with the ability to inspire teams.

Responsibilities

• Lead the sales team to achieve targets and develop pricing strategies.
• Manage installation processes and ensure contract specifications are met.
• Build and maintain customer relationships and oversee service operations.

Skills

Leadership Skills

Sales Strategy Development

Customer Relationship Management

Analytical Skills

Communication Skills

Project Management

Bilingual (English/French)

Education

Post-secondary degree/diploma in Sales or Operations

Job description

About The Role

Do you have the charisma and strategic mindset to drive growth and shape the future of a key company?

Are you passionate about leadership development and performance excellence, thriving in a dynamic and fast-paced environment with great benefits?

We are looking for a Vice President of Sales & Service to join our growing team.

The What...

As the Striker, VP of Sales & Service, you will spearhead the strategic direction, along with the sales, service, and overall success of the Striker business through effective leadership of the team. This encompasses large capital sales and installations via strategic marketing initiatives, trial implementations, and the cross-selling of aftermarket services. Striker stands as the exclusive distributor in Canada for Brunswick Bowling Corporation, the top-selling brand in bowling equipment products. Your role will also involve ensuring that Striker products are delivered in accordance with contract specifications, established policies, and procedures, including the management of installations.

Sales

Your role would focus on supporting:

• Achieve sales targets as defined in the budget and the strategic plan.
• Lead the sales team to meet key performance metrics and monthly KPIs.
• Develop and manage pricing strategies for the Striker team.
• Prepare monthly and quarterly commercial forecasts.
• Collaborate on regional pricing strategies.
• Formulate market plans and set individual growth strategies.
• Manage and enhance margins across all product sectors.
• Partner with the President to develop tools for sustainable growth.
• Oversee sales team training on key products, specifications, and installation.
• Prepare regular competitive analysis on the latest innovations in the bowling supply sector and installation.
• Educate key influencers in commercial building design and applications of Striker products and services.

Service

• Build and maintain customer relationships and key business opportunities.
• Build and retain the installation teams of installers, trainers, and field engineers.
• Resolve issues related to installation and warranty services in collaboration with team and customers.
• Identify project risks early and ensure mitigation actions are in place, escalating to the President as needed.
• Proactively manage daily activities of installation teams.
• Maintain aftermarket parts and service sales.
• Monitor and manage service-related expenses closely.
• Ensure installation targets are met efficiently by monitoring installation team movements.
• Hold installers accountable for meeting company installation objectives.
• Manage the installation process, coordinating resources to fulfill contracts on time and within budget.
• Plan and strategize installation execution, including coordinating rental equipment.
• Provide daily inputs and creative suggestions regarding installation methods and procedures.
• Perform other duties as assigned.

To Be Successful You'll Have

• Post-secondary degree/diploma in Sales or Operations, or relevant experience in senior management role.
• Experience in a sales & service role with progressive responsibility and a proven track record of delivering against personal and financial objectives.
• Experience in hospitality or general industrial sectors.
• Bi-lingual (English/French) is an asset yet not mandatory.
• Strong leadership skills with the ability to inspire and achieve exceptional results.
• Proven track record of driving sales teams to exceptional performance.
• Excellent communication skills at all levels, both internally and externally.
• Experience in managing sales volumes of at least $10M+.
• Strong influencing and presentation skills.
• Flexibility, adaptability, and ability to manage multiple competing priorities.
• Ability to build strong relationships with team members inside and outside of Striker Bowling.
• Analytical approach to identifying trends and opportunities.
• Strong sense of urgency and ability to focus resources on short- and long-term objectives.
• Experience in handling people-related issues and driving the people agenda across the business.
• Successful strategic leadership in a multi-site environment.
• Broad knowledge of sales and marketing techniques, operational support, and talent management.
• Organized and disciplined project management approach.
• Strong team ethics and proactive leadership.
• Motivated by innovation and achieving challenging objectives.
• Confidence in managing the performance of others.

Travel Requirements

• Regular travel across Canada.
• Support Office environment when not travelling from Oakville, ON.

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognized and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.