VP, Merchandising & E-Commerce

Chatters Limited Partnership; Eastern Ontario; On-site; CAD 80,000 - 140,000; Full time

Job summary

Join a forward-thinking company as the VP of Merchandising & E-Commerce, where your strategic leadership will drive innovation and growth in both in-store and online sales. This role offers the opportunity to shape merchandising strategies, enhance vendor relationships, and lead a dynamic team in a collaborative environment. You will have the chance to influence the company's market presence while fostering a culture of creativity and collaboration. With a focus on professional development and a commitment to diversity, this is a chance to make a significant impact from day one.

Benefits

Creative freedom

Collaborative environment

Growth opportunities

Competitive salary

Benefits package

RRSP employer contributions

Discounts on salon services and products

Qualifications

• 10+ years in merchandising and e-commerce, with 5+ years in leadership.
• Proven experience in retail and managing vendor negotiations.

Responsibilities

• Lead merchandising strategies for sales and profitability targets.
• Oversee e-commerce strategy and digital merchandising.
• Monitor KPIs and lead financial performance.

Skills

Merchandising

Category Management

E-Commerce Strategy

Vendor Negotiation

Analytical Skills

Leadership

Problem-Solving

Education

Bachelor's Degree

Tools

Shopify

Magento

Salesforce

Job description

About Us

At Chatters, we’re not just a company — we’re a community. We’re passionate about hair and beauty and focused on creating a space where creativity, collaboration, and innovation thrive. Our team is made up of diverse individuals who bring unique skills and perspectives, and we’re looking for someone who is excited to contribute to our vibrant culture. If you're a strategic and dynamic leader who thrives in a fast-paced, dynamic environment, we want to hear from you!

What You’ll Do

As our VP of Merchandising & E-Commerce, you will lead the strategy and execution of our merchandising and digital commerce initiatives, driving growth across both in-store and online sales channels. This role calls for a strategic, results-oriented leader with a track record of driving innovation and optimizing pricing, promotions, and merchandising. You will be responsible for managing vendor relationships, expanding e-commerce growth, and ensuring our product assortment aligns with market trends and business objectives. Success in this role requires expertise in merchandising, category management, and digital commerce, along with the ability to balance business growth with operational efficiency. Collaborating closely with cross-functional teams, you will shape and implement strategies that strengthen our market presence and drive long-term success.

Here’s a glimpse of what you can expect to do:

• Develop and implement merchandising strategies to support sales and profitability targets.
• Oversee product assortment planning based on market trends, consumer demand, and competitive analysis.
• Manage the acquisition of new brands and expansion of existing product categories.
• Establish and maintain strong relationships with vendors and suppliers, negotiate terms and ensuring consistent supply.
• Design and optimize pricing and promotional strategies that drive sales while maintaining margins.
• Collaborate with brand partners to plan and execute high-impact promotions that enhance brand visibility and performance.
• Oversee all off-shelf merchandising programs in Chatters stores, ensuring high-visibility placements and effective execution of vendor-funded initiatives.

E-Commerce & Digital Strategy

• Lead e-commerce strategy, ensuring an optimized online shopping experience and increased conversions.
• Oversee digital merchandising, including product placement, searchability, and promotions.
• Collaborate with marketing and IT teams to enhance website functionality, user experience, and online engagement.
• Manage digital sales channels and ensure alignment between online and in-store strategies.

Operational & Financial Oversight

• Monitor key performance indicators (KPIs) including sales, traffic, conversion rates, inventory performance, and overall profitability.
• Lead financial performance, ensuring achievement of revenue, margin, and EBITDA targets through strategic planning and execution.
• Work with supply chain and operations teams to ensure efficient inventory management and order fulfillment.
• Develop and manage budgets, maintaining cost control and aligning financial plans with business objectives.
• Prepare regular reports and presentations for executive leadership, providing insights, forecasts, and data-driven recommendations.

Leadership & Team Development

• Lead and develop a high-performing team across merchandising, category management, and e-commerce functions.
• Foster collaboration between departments to align strategies and drive business performance.
• Stay informed on industry trends, new technologies, and best practices to maintain a competitive edge.

Who You Are

• A Bachelor’s degree.
• 10+ years of experience in merchandising, category management, and e-commerce, with at least 5+ years in a senior leadership role.
• Proven experience in retail, with a strong understanding of in-store merchandising, category management and merchandise planning.
• Experience managing vendor negotiations, pricing strategies, and driving digital commerce growth.
• Strong analytical skills with the ability to interpret data and make informed business decisions.
• Experience with e-commerce platforms (e.g., Shopify, Magento, Salesforce) and digital marketing strategies.
• Proven leadership experience with the ability to manage and develop cross-functional teams.
• Strong communication and problem-solving skills with a focus on execution and results.
• A strategic thinker with strong execution capabilities who can balance long-term growth initiatives with day-to-day business needs.

Why You’ll Love Working with Us

• Creative freedom: We encourage fresh ideas and innovative thinking. Your contributions will make an impact from day one.
• Collaborative environment: Work alongside passionate individuals who support each other and foster growth.
• Growth opportunities: We offer professional development programs and opportunities to grow within the company.
• Perks & Benefits: Competitive salary and benefits package, RRSP employer contributions program, discounts on salon services and product!

How to Apply

Ready to join our community? Submit your online application and check us out!

Chatters prioritizes diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.