VP, Head of Financial Lines Claims - Canada

AIG; Montreal; On-site; CAD 120,000 - 150,000; Full time

Job summary

A leading insurance company is seeking a VP, Head of Financial Lines Claims in Montreal. You will lead teams in managing diverse claims across various product lines and ensure operational excellence. The ideal candidate has over 10 years of claims experience, strong leadership skills, and a customer service orientation. This role offers comprehensive benefits and opportunities for professional development.

Benefits

Comprehensive health benefits

Professional development opportunities

Supportive work environment

Qualifications

• 10+ years of claims experience in financial lines insurance, across multiple product lines.
• 5+ years managing high-performing teams.
• Proven success in fast-paced claims environments.

Responsibilities

• Lead multiple teams of adjusters in Financial Lines Claims management.
• Ensure comprehensive claims handling with ownership mentality.
• Drive best practice claims handling focusing on optimal claims outcomes.

Skills

Claims experience in financial lines insurance

Team management

Organizational skills

Analytical skills

Bilingual in French

Tools

Microsoft Office

Job description

At AIG, we are reimagining the way we help customers manage risk. Join us as a VP, Head of Financial Lines Claims - Canada to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

Role Description

The Head of Financial Lines Claims Canada will lead multiple teams of adjusters in Financial Lines Claims, encompassing segments such as Financial Institutions (FI) Professional Liability, Fidelity and Commercial Crime, Mergers & Acquisitions (M&A), Errors & Omissions, Directors and Officers, Cyber, and other transactional risk coverages. This key leadership position is responsible for managing teams handling claims across various product lines within financial lines, ensuring operational excellence. The leader will drive best practice claims handling, focusing on optimal claims outcomes and customer service, and oversee the technical and professional development of the team. The role reports to the Head of Claims, Canada.

How you will create an impact

• Ensure comprehensive claims handling with ownership mentality, clear escalation protocols, and accountability.
• Manage team leaders and individual performers to achieve claims excellence.
• Promote a culture of continuous improvement and data-driven decision making.
• Evaluate staffing models, levels, skills, and compensation with HR and operations to meet long-term objectives.
• Implement claims segmentation and assignment strategies to optimize efficiency.
• Ensure compliance with best practices, including claims payments, reserving, and cost reduction.
• Develop and deliver superior claims services leveraging AIG’s strengths.
• Enhance client experience and support underwriting and distribution efforts.
• Manage claims costs through improved processes, data, innovation, and technology; oversee KPIs and review processes.
• Build collaborative relationships with segment heads and technical leaders for consistency and alignment.
• Provide excellent customer service across teams.
• Maintain relationships with internal and external partners, representing AIG in claims matters.
• Execute strategic initiatives and drive performance benchmarks.
• Collaborate on major loss analysis, trend data, talent management, and succession planning with global teams.
• Act as the primary claims contact for internal stakeholders.
• Contribute to operational ratio improvements through claims management.
• Lead cross-functional collaboration to support growth and efficiency.
• Develop strategies for talent attraction and retention, building high-performing teams.

What you'll need to succeed

• 10+ years of claims experience in financial lines insurance, across multiple product lines.
• 5+ years managing high-performing teams.
• Strong organizational and prioritization skills.
• Proven success in fast-paced claims environments, managing caseloads effectively.
• Ability to identify trends and risks supporting underwriting and policy development.
• Proficiency in Microsoft Office.
• Excellent communication, analytical, interpersonal, and organizational skills.
• Bilingual in French is an asset.

Leadership Skills :

• Proven people management and leadership skills.
• Ability to foster a culture of excellence, collaboration, diversity, and inclusion.
• Stakeholder management expertise.
• Collaborative approach across functions and geographies.
• Effective communicator in various formats.
• Ability to promote AIG’s claims expertise externally and internally.

Technical Skills and Expertise :

• Experience in building and managing high-performing teams.
• Knowledge of regulatory environments and internal controls.
• Ability to attract, develop, and retain talent.
• Understanding of claims trends, loss causes, and working with actuaries and underwriters.
• Capacity to identify process improvements and lead transformation projects.
• Strong relationships with customers and intermediaries.
• Business acumen and strategic thinking.

Core Competencies :

• Building high-performing teams.
• Leadership and stakeholder management.
• Deep financial lines claims knowledge.
• Customer service orientation.
• Talent development skills.
• Presentation and problem-solving skills.

Ready to step up to new challenges? We would love to hear from you.

LI-AIG #ClaimsProfessionals #ClaimsCanada #CanadianInsuranceJobs

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Functional Area : CL - Claims

AIG Insurance Company of Canada