VP Global Customer Support — AI-Driven Growth

Clio; Canada; On-site; CAD 140,000 - 210,000; Full time

Job summary

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size. We are transforming the legal experience by improving the lives of legal professionals and increasing access to justice.

This role leads world-class support for Clio's core platform and AI assistant, shaping a team culture focused on expertise, judgment, and strong relationships. You will deploy AI support agents, scale voice channels, and expand the team’s capacity to identify and

Qualifications

• Led large global teams with strong performance culture and psychological safety.
• Defined and scaled AI-first support strategies across mulitple products.
• Managed escalations and acted as voice of the customer at executive levels.

Responsibilities

• Own end-to-end customer support experience across core platform and AI assistant.
• Scale and lead 150+ global team across five locations.
• Partner with Product & Engineering to bake AI-first support into workflows.

Skills

Leadership

Team management

AI strategy

Recruiting

Cross-functional

Customer success

Incident management

AI fluency

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size. We are transforming the legal experience by improving the lives of legal professionals and increasing access to justice.

This role leads world-class support for Clio's core platform and AI assistant, shaping a team culture focused on expertise, judgment, and strong relationships. You will deploy AI support agents, scale voice channels, and expand the team’s capacity to identify and