VP, Business Support Systems

Rogers Business; Greater Toronto Area; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading telecommunications company is seeking a VP of Business Support Systems to drive IT strategies and enhance customer experience. This senior-level role involves leading a national team, managing budgets, and ensuring operational excellence in IT systems. The position requires strong leadership and communication skills, with a focus on strategic planning and customer-centric approaches. The role is based in Brampton, ON, with travel requirements and potential locations in Calgary and Toronto.

Qualifications

• Executive experience in IT with a focus on customer experience.
• Proven success in leading large-scale IT transformations.

Responsibilities

• Develop and implement IT strategies aligned with company goals.
• Build relationships with external partners and stakeholders.
• Ensure BSS systems are secure, reliable, and current.

Skills

Leadership

Communication

Stakeholder Management

Education

Bachelor’s degree in IT

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Job description

Join to apply for the VP, Business Support Systems role at Rogers Business

Our Technology Team wakes up every day with the goal of connecting Canadians to what matters most. We support 30 million Canadians monthly through innovative technology projects that shape the future of connectivity in Canada. If you're interested in being part of this, consider applying for the following opportunity:

Role Overview

Reporting to the Chief Information Technology & Cyber Security Officer, the VP of Business Support Systems (BSS) will develop and drive IT strategies to meet business goals, enhance customer experience, and lead a national team of IT professionals, leveraging third-party partnerships.

Key Responsibilities

1. Strategic Leadership: Develop and implement IT strategies aligned with company goals; ensure effective technical roadmaps with a customer-centric approach; optimize IT stacks including CRM, billing, and provisioning systems; oversee Enterprise IT Architecture.
2. Relationships: Build and maintain relationships with external partners, vendors, and internal stakeholders; negotiate vendor agreements; collaborate with Finance and HR on initiatives.
3. Business Support: Partner with business units to structure programs and portfolios; act as a trusted advisor to shape strategic inputs.
4. Operational Excellence: Ensure BSS systems are secure, reliable, and current; enhance customer experience; implement proactive incident management; leverage DevOps, automation, machine learning, and AI.
5. Budget Management: Meet financial targets; oversee budgets; identify cost optimization opportunities.
6. Talent Management: Attract, develop, and retain IT talent; promote diversity and inclusion; plan for succession.

Qualifications

• Executive experience in IT, with a focus on customer experience and strategic planning.
• Proven success in leading large-scale IT transformations and modernization efforts.
• Strong leadership, communication, and stakeholder management skills.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field.

Additional Information

Pre-employment background checks are required. The role involves up to 25% travel and is based in Brampton, ON, with potential locations in Calgary and Toronto. The position is full-time, senior-level, in the telecommunications industry.