VP, Business Support Systems

Rogers Communications; Calgary; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading company in Canada is seeking a VP of Business Support Systems to drive IT strategies and solutions. This role involves strategic leadership, managing relationships, and ensuring operational excellence across various business units. The ideal candidate will have executive-level IT experience, strong leadership skills, and a passion for innovation.

Qualifications

• Executive-level experience in information technology.
• Experience in developing multi-year IT strategies.
• Proven success in leading large-scale IT transformations.

Responsibilities

• Develop and implement strategies for IT solutions.
• Build relationships with external partners and stakeholders.
• Ensure BSS systems are secure and reliable.

Skills

Leadership

Communication

Collaboration

Innovation

Decisiveness

Education

Bachelor’s degree in IT

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity.

Reporting to the Chief Information Technology & Cyber Security Officer, the VP Business Support Systems (BSS) will be responsible for developing and driving IT strategies and solutions to meet business objectives and provide an optimal experience for our Wireless, Residential, Rogers Bank, and Today’s Shopping Choice customers. They will lead a national team of IT professionals and leverage 3rd party partnerships to deliver on current commitments while future-proofing for target state requirements.

Your Key Accountabilities Will Include

1. Strategic Leadership
   • Develop and implement strategies to provide IT solutions that meet business needs; align these with the company’s goals.
   • Apply a customer-centric approach to technical roadmaps to ensure effective business outcomes.
   • Deliver efficiencies through integration of IT stacks, including CRM, ordering, billing, and provisioning systems.
   • Oversee and lead Enterprise IT Architecture.
2. Internal and External Relationships
   • Build and maintain relationships with external partners, vendors, industry peers, and internal stakeholders to promote understanding of IT strategies and operational excellence.
   • Engage with leadership teams across Wireless, Residential, Customer Experience, Rogers Bank, and Today’s Shopping Choice.
   • Negotiate and manage vendor agreements in partnership with Procurement.
   • Develop partnerships with Finance and HR to support relevant initiatives.
3. Supporting Business Outcomes
   • Partner with business units to structure programs and portfolios from intake to delivery, aligning with strategic goals.
   • Act as a trusted advisor to ensure inputs are aligned with future directions.
4. Operational Excellence
   • Ensure BSS systems are current, secure, reliable, and well-supported.
   • Focus on enhancing customer experience and meeting/exceeding customer promise commitments.
   • Implement tools and practices to proactively identify and mitigate incidents.
   • Use DevOps, automation, machine learning, and AI to improve efficiencies.
   • Participate in governance and business forums.
5. Budget Management
   • Meet financial objectives (capex/opex).
   • Manage department budgets to ensure cost-effectiveness.
   • Identify opportunities to optimize IT costs relative to revenue.
6. Talent Management
   • Attract, develop, and retain skilled IT professionals.
   • Plan for succession of key roles to ensure business continuity.
   • Foster an inclusive, collaborative, and diverse culture.
   • Allocate resources effectively across the portfolio.

What You Bring To The Role

• Executive-level experience in information technology, with an understanding of customer experience.
• Experience in developing multi-year IT strategies and roadmaps.
• Proven success in leading large-scale IT transformations.
• Ability to balance strategy with execution and detail with big picture.
• Passion for innovation, continuous improvement, and change leadership.
• Strong leadership skills to inspire high performance and strategic vision.
• Excellent communication skills for technical and non-technical audiences.
• Ability to collaborate across departments and levels.
• Decisiveness and ownership in security and organizational decisions.
• Track record of developing talent and promoting from within.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field.

To protect our people, brand, and assets, a pre-employment background check will be conducted, including criminal, credit, and driver’s abstract checks as applicable.