VP, Affinity Programs Operations

Aon Hewitt; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Aon is seeking a knowledgeable leader for a pivotal role in Toronto's insurance sector, focusing on managing a team of Business Analysts and developing innovative insurance programs. The position offers a flexible work environment and emphasizes collaboration with a diverse professional team. Ideal candidates will have significant insurance experience and strong interpersonal skills.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Continuous learning culture

Qualifications

• 6+ years insurance experience required.
• CIP, FCIP, CRM or RPLU designations preferred.
• Previous operations experience valued.

Responsibilities

• Manage a team of Business Analysts and guide on insurance impact.
• Provide training sessions to Associate Account Executives.
• Handle proactive client service and manage incoming and outgoing calls.

Skills

Customer service orientation

Interpersonal skills

Analytical skills

Negotiating skills

Decision-making skills

Bilingual (French/English)

Education

University degree or equivalent experience in insurance

RIBO insurance license

Tools

MS Word

Excel

Microsoft Outlook

Job description

Are you an experienced professional with a strong background in insurance? Would you like to work as part of an industry-leading team? Aon is looking for a dynamic and knowledgeable leader to join our team!

This is a role with the flexibility to work virtual, hybrid and from our Toronto office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Acquire in depth knowledge of existing Affinity and Programs both from an insurance and digital perspective.
• Manage a team of Business Analysts (BA), giving guidance on insurance and its impact on digital platforms.
• Provide insurance, program and proprietary database training to new and existing Associate Account Executives (AAE) team and BA team to expand team knowledge
• Be point person for ongoing technical questions related to programs
• Coordinate training sessions with other departments or technical experts where required
• Create the necessary tools such as user guides, program summaries etc. to facilitate learning and provide reference material to AAE and ops team.
• Responsible for the communication to BAs and AAEs of any changes at renewal or otherwise, to existing program coverage or processing
• Foster and encourage positive team moral and participation/collaboration
• Develop a knowledge of clients’ operations and risk exposures and guide team on customer service standards and ensure that the agreed service level standards are met
• Support for handling incoming and outgoing telephone calls for new and existing business and providing ongoing service support to clients as required when matters are brought up
• Managing and overseeing the 120-day Renewal Cycle for Programs
• Support in the creation of specification documents, system templates and developer matrices for onboarding of new programs and the renewal of existing programs.
• Provide direction when a claim is reported or inquired upon
• Cross-selling and expanding the existing insurance programs with our clients; developing and managing client relationships to increase sales and cultivate new business opportunities.
• Perform quarterly audits of client documents to ensure accuracy of data and service results
• Ensuring understanding of all Aon Facilities, including wordings, endorsements, limits, etc.
• Lead all aspects of Insurer relationships including monthly premium bordereaux reports, invoices and reconciliations where required
• Performing various other duties as directed by Manager

How this opportunity is different

Join Aon's Consumer Products Group, a global leader in risk management and insurance headquartered in Toronto. Collaborate with a diverse team of professionals and contribute significantly to our success. You will also interact closely with senior executives within the business unit, ensuring a rich and supportive work environment.

Skills and experience that will lead to success

• RIBO insurance license preferred or required to achieve within 3 months of employment
• 6+ years insurance experience
• French / English bilingualism is an asset due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
• Previous Operations experience would be an asset.
• CIP, FCIP, CRM or RPLU designations desirable
• Strong Knowledge of all areas of general insurance coverage
• Strong customer service orientation and interpersonal skills
• Good presentation and interpersonal skills
• Strong analytical, mathematical, decision making and negotiating skills
• Proficient computer skills in : MS Word, Excel and Microsoft Outlook
• Committed team player
• University degree or equivalent experience in the industry.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

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