Volunteer Management Coordinator

University of Alberta; Edmonton; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The University of Alberta is seeking a Volunteer Management Coordinator within the National Recruitment unit of Student Recruitment in the Office of the Registrar. This role leads the ambassador program, including recruitment, training, recognition, and day-to-day operations, and supports campus events such as Campus Visit Program, Open House, and more.

Ideal candidates hold a Bachelor’s degree or a two-year diploma with related experience, plus strong client service and public speaking skills,

Qualifications

• Bachelor’s degree or a two year diploma with related experience.
• One year of experience in a post-secondary environment.
• Strong client service aptitude and public speaking skills.
• Demonstrated supervisory experience or managing volunteers.
• Excellent communication and interpersonal skills; coaching ability.
• Experience with Microsoft Office, Google Workspace and social networking.

Responsibilities

• Identify volunteer needs and develop recruitment initiatives for U of A Ambassadors.
• Support recruitment elements (advertising, swag, website maintenance) for ambassadors.
• Provide recommendations to enhance the recruitment process and applications.
• Maintain ambassador application submissions and ensure up-to-date forms.
• Coordinate end-to-end recruitment and annual activities for ambassadors.
• Identify, develop and deliver training to ambassadors.
• Schedule ambassadors for events and provide staff support and minute-taking.
• Mentor senior volunteers and lead meetings and feedback sessions.
• Develop standard event kits and coordinate volunteer communications across channels.
• Oversee Campus Visit Program, Open House and campus/community events.

Skills

Public speaking

Client service

Interpersonal skills

Coaching volunteers

Communication

Team supervision

Volunteer liaison

Education

Bachelor’s degree

Two-year diploma

Tools

Microsoft Office

Google Workspace

Social media platforms

Job description

Job Description

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

The Volunteer Management Coordinator is an integral member of the National Recruitment unit in Student Recruitment within the Office of the Registrar. Responsible for the management of the U of A Ambassador program, including recruitment, training, recognition and day-to-day operations, the Coordinator ensures that this dynamic student volunteer team is supported in their mission of representing the University of Alberta to not only guests on campus, but also to the greater community. The Volunteer Management Coordinator will also be involved in the coordination and facilitation of the Campus Visit Program, Open House, the Student Service Centre Triage Program, The Ambassador Platform, and a variety of campus and community engagement events.

Responsibilities

• Identifies areas and initiatives that require volunteer support.
• Provides support for development of U of A Ambassador recruitment elements (ie. advertising, swag, website development and maintenance, etc.).
• Provides recommendations to the Team Lead, Future Student Experience on ways to enhance the recruitment process, such as considering ACB objectives, and the application itself.
• Maintains and monitors U of A Ambassador application form submissions, ensuring that application form is current and applicable.
• Participates in the full cycle of recruitment for U of A Ambassadors and coordinates the execution of annual recruitment activities.
• Identifies, develops and delivers training to U of A Ambassadors.
• Schedules U of A Ambassadors for events throughout the year.
• Provides staff support (including scheduling and minute-taking) to various Action Teams composed of U of A Ambassadors and liaises with Team Lead, Future Student Experience on agenda items impacting strategic direction and/or finances.
• Directly mentors a group of senior volunteers in a peer leadership position within the program, including leading meetings, coaching, and facilitating feedback conversations.
• Develops standard event kits to be used for various events and gatherings.
• Coordinates volunteer communication in various mediums (i.e., in-person, phone, e‑mail and Slack).
• Through consultation with the Team Lead, creates and coordinates structured Volunteer Recognition plans.
• Oversees the Student Service Centre Triage Program.
• Identifies and liaises with partners for opportunities for U of A Ambassador community engagement (Alumni Weekend, Pride Week, Round Dance, etc.).
• Provides in-person support (including problem solving and issues management) to U of A Ambassadors and University of Alberta/community partners when required at events.
• May provide basic transactional services within Student Service Centre, when required.

Qualifications

• Bachelor’s degree and/or a two year diploma with additional years of experience.
• One year of experience working within the post‑secondary environment.
• Strong client service aptitude.
• Strong public speaking skills.
• Demonstrated supervisory experience or experience managing volunteers.
• Proficiency in Microsoft Office, Google Products (Gmail, etc.) and social networking.
• Excellent communication and interpersonal skills.
• Experience providing effective coaching, mentorship and guidance to volunteers is an asset.

This position offers a comprehensive benefits package.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

About Us

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit. The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more . At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

About The Team

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.