Volunteer Coordinator, RAP

Reception House; Southwestern Ontario; On-site; CAD 48,000 - 53,000; Full time

Job summary

Reception House is seeking a Volunteer Coordinator to lead RAP volunteer recruitment, onboarding, and scheduling. The role collaborates with HR and RAP teams to place volunteers effectively across program needs and community initiatives.

The successful candidate will have a post-secondary credential in settlement work or related field, plus at least one year of volunteer management experience, and a strong commitment to support refugees and newcomers in Waterloo Region.

Qualifications

• Understanding of the resettlement process and volunteer management.
• Post-secondary degree or diploma or work and education equivalent in settlement work or related field.
• Minimum 1 year of experience managing volunteers or volunteer programming.
• Experience with volunteer management systems preferred.

Responsibilities

• Lead recruitment and onboarding of volunteers for RAP using VOME.
• Coordinate volunteers to fill open shifts and cover key stations.
• Orient volunteers and deliver training resources.
• Provide supervision and guidance to RAP volunteers.
• Collaborate with RAP staff to identify program gaps for volunteer support.
• Maintain RAP volunteer calendar and track participation.
• Ensure clear communication between volunteers and staff.
• Represent the organization at volunteer events and with community groups.
• Support conflict resolution involving volunteers and clients.
• Plan and implement volunteer recognition activities.
• Ensure hours are used effectively and services are delivered efficiently.
• Complete monthly reporting of volunteer hours.

Skills

Volunteer management

Recruitment

Onboarding

Training

Communication

Event coordination

Education

Post-secondary degree or diploma

Tools

VOME

Job description

Job Information:

Job title: Volunteer coordinator

Department: Programs

Reports to: Senior Manager, Resettlement and Integration

Job type: Contract, until March 31, 2027

Hours per week: 37.5 hours/week, Monday – Friday 9am-4:30pm, less a daily unpaid ½ hour break

• Location: Primarily Temporary accommodation
• 101 Frederick Officeas needed
• In the community as needed

Minimum Experience:

• Entry -Level

Compensation: $48,000 - $53,000 per year

Number of vacancies: 1

The opportunity is for an existing role.

Police background check required: Vulnerable

Language requirements:

Fluency in English. Knowledge of additional language an asset (such as Arabic, Somali, Dari/Pashto, Tigrinya , French and Rohingya).

About Reception House

Reception House is a non-profit, community-based organization that delivers quality settlement, integration and support services to refugees and newcomers in Waterloo Region. Since 1987, Reception House has helped thousands of refugees rebuild their lives in Canada through specialized programs and services designed to help them become established in their new communities.

What you’ll do:

• Lead the recruitment and onboarding of new volunteers for RAP, including managing volunteer applications through VOME, and collaborating with HR when needed.
• Oversee volunteer opportunities and coordinate volunteers to fill open shifts, covering key station vacancies when volunteers are unavailable.
• Orient volunteers to the organization, its clients, services, and their roles and responsibilities, conducting orientation sessions and developing training and resources as needed.
• Provide program-specific training, ongoing guidance, and supervision to volunteers placed within RAP volunteer roles.
• Collaborate with the Senior Manager and other RAP staff to identify program gaps that could be supported by volunteers and develop new volunteer opportunities.
• Assess volunteers’ experience, skills, and limitations to engage them in meaningful and suitable roles.
• Maintain the RAP volunteer calendar, arrange schedules for different volunteer stations, and track volunteer participation using VOME.
• Ensure clear communication between volunteers and staff, providing necessary tools, resources, and information for volunteers to perform their roles effectively.
• Act as a liaison between the organization and the community, representing the organization at volunteer events and presenting volunteer opportunities to community and corporate groups.
• Support conflict resolution involving volunteers and/or clients according to organizational policies, seeking support from HR when needed.
• Plan and implement formal and informal volunteer recognition and engagement activities to acknowledge contributions.
• Work with volunteers and staff to ensure hours are used productively and services are delivered efficiently and appropriately.
• Complete monthly reporting as required or directed by the Senior Manager, including summaries of volunteer hours and services delivered.

What you’ll need:

• Understanding of the resettlement process and volunteer management.
• Post-secondary degree, diploma or work and education equivalent in settlement work, social or community services, or other social sciences fields required.
• Minimum 1 year of experience in a similar capacity managing volunteers, volunteer programming or community programming.
• Demonstrated understanding of challenges faced by refugees and the agencies that serve them.
• Previous experience using a volunteer management system is preferred.