Volunteer Coordinator and Community Engagement

Volunteer Coordinator and Community Engagement

Mission: Empowering Teen Parents to Succeed

Vision: Teen Parent Families Thrive and Enrich our Community

Job ID: 25-005TERRA

As a non-profit organization that has been serving pregnant and parenting teens in Edmonton for 53 years, Terra is recognized for its leadership, innovation, and collaboration. Annually, more than 1,000 young parents and their children benefit from a comprehensive range of services. Through the compassionate work of the staff, we help parents and children develop and reach their full potential by recognizing and responding to their unique and individual needs. Terra staff are guided by the Code of Honour which supports, respects, and celebrates our families and staff (https://terracentre.ca/what-is-terra/careers/). If you share our values and support our mission and vision, please consider joining our team.

Job Overview:

The position of Volunteer Coordinator has primary responsibility in developing, implementing, maintaining, and growing an exemplary volunteer program to further develop the programs that Terra provides. In addition to operational support to individual and group volunteers, this position is also responsible for identifying and cultivating opportunities and relationships for the community to participate in the Terra mission. The ability to engage and inspire individuals and form supportive relationships is key to being successful in this role. You are a relationship-builder, team player with an aptitude to learn, a willingness to contribute, and a passion for making a difference in the community.

Job Conditions:

The position will be working primarily out of Terra’s main office located at 10320-146 Street with occasional travel to other Terra sites within Edmonton as needed to meet and support volunteers. This is a full-time (35 hours/week) position requiring flexible hours based on events and volunteer activities.

Key Responsibilities:

• Be a leader and ambassador of Terra Centre for Teen Parents by practicing in a manner that is consistent with Terra’s mission, vision, values, policies, strategic goals, and practice model.
• Participate in the annual performance review process.
• Effectively recruit, engage, orientate, and steward individual and group volunteers; actively promote the volunteer program internally and externally to gain community support of the program and the organization.
• Community engagement: take initiative to develop and deepen community relationships to grow group volunteer base and community engagement opportunities, including gift-in-kind initiatives.
• Collaborate with program staff to identify and provide long-term volunteer opportunities to enrich Terra’s program delivery for our young families.
• Maintain accurate volunteer records in Raiser’s Edge database and conduct ongoing evaluation of the programs and services delivered by volunteers; implement improvements as necessary.
• Ensure adherence to volunteer policies and procedures to maintain best practices.
• Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the organization.
• Collect data, measure outcomes, and complete evaluation and reporting activities as required using Raiser’s Edge database.

Qualifications:

• Minimum of a Certificate in Volunteer Management or related field.
• Minimum two years of relevant experience working with and supervising volunteers in a non-profit environment.
• Demonstrated experience utilizing volunteers to enhance programs and services within a non-profit organization.
• Self-starter and ability to develop positive and effective relationships with diverse volunteers and members of the community.
• Excellent time management and organizational skills.
• Strong customer service orientation.
• Must possess a high level of professionalism, tact, and interpersonal skills to work with stakeholders at all levels.
• Ability to work independently and as part of a team to deliver results.
• Commitment and ability to maintain confidentiality and handle sensitive personal information.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Previous fund development and event planning experience is a plus.

Knowledge and Abilities:

• Effectively and respectfully works with others who have diverse traditions, beliefs, interpersonal styles, attitudes, and behaviors.
• Ability to work flexible hours, if required.
• Excellent communication skills, oral and written.

Other requirements:

• Police Information Check (including vulnerable Sector Check) and Child and Youth Intervention Check, completed within the last 90 days prior to start date. Processing times may take several weeks to complete these checks. Results will be reviewed on a case-by-case basis.
• Manual dexterity required to operate various appliances and equipment. Ability to lift between 25-50 lbs.
• Reliable vehicle, with 1 million vehicle liability insurance, when driving for business purposes.
• Valid Driver’s License, clear (or Director approved) Driver’s Abstract, current vehicle registration.

Core Behavioral Competencies

Terra values are core to the organization. We strive to hire individuals who possess these behavioral competencies at all levels of the organization.

• Personal Leadership: Practices inclusion, communicates openly and effectively, demonstrates self-awareness.
• Productive Relationships: Develops networks, collaborates, develops self and others.
• Results Focus: Applies outcomes-based problem-solving and systems thinking, demonstrates evidence-informed decision making.
• Service Excellence: Practices innovation, facilitates a culture of learning, demonstrates continuous improvement.
• Program Planning: Design, plan, coordinate, and facilitate groups.
• Finance: Manage allocated financial resources for program delivery.
• Communication skills: Excellent both written and oral; evidenced in grant writing and reporting to funders.
• Community Relations: Well-developed engagement skills, strong networking.

Intention Statement

Terra recognizes that it operates within a society and systems shaped by white supremacy and colonization and institutionalized discrimination and the exclusion, exploitation, and marginalization of Indigenous, Black, and people of color.

Terra strives to understand and be accountable for how white supremacy continues to impact its work at an organizational and systemic level and to address harm; implicit and explicit biases.

Our intention is:

To build a foundation of awareness, knowledge, and skills to be an anti-racist organization. To respond to systemic racism that creates barriers and inequality in the workplace and in society. To be an organization that embeds the principles of equity and anti-oppression into everything it undertakes.

Our goal is to actively promote diversity, equity, and inclusion through an anti-racism lens through policies, processes, and practices.

Compensation:

Commensurate with experience, the starting salary for the position is $47,866 – $53,563 annually.

Upon completion of a probationary period, we offer a comprehensive, competitive, extended health benefits package including RRSP contribution. Staff have three weeks of vacation, and, in addition, the agency is closed between Christmas and New Years.

Terra Centre also offers free onsite or street parking depending on office location. We are also a casual business attire organization.

As a learning organization, Terra supports ongoing professional development among employees through formal training, informal mentoring, and personalized growth plans. Terra is continuing to grow our programming and there are anticipated opportunities for further professional growth within the agency.

To Apply:

Please email your résumé and cover letter to: Human Resources, employment@terracentre.ca Please include “25-005TERRA (Volunteer Coordinator and Community Engagement)” in the subject line of the email.

Closing Date: Until suitable candidate found.

We thank all applicants for their interest; however, only those selected for a pre-screen interview will be contacted.