Volunteer Coordinator

Victim Support Northern Ireland; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A charitable organization is seeking a Community Service Coordinator in Toronto to manage and develop community services for adults and young victims. You will be responsible for the coordination and support of volunteers, providing direct services, and ensuring compliance with relevant legislation. The ideal candidate should have experience in advocacy and supporting vulnerable users. This is a permanent position with a competitive salary of £29,011 per annum and requires 35 hours of work per week.

Qualifications

• Minimum of 2 years’ experience providing support to vulnerable service users including children and young people.
• Experience in dealing with challenging behaviours and complaints.
• Demonstrable experience advocating for vulnerable service users.

Responsibilities

• Coordinate community service delivery to young victims.
• Recruit and develop volunteers for the service.
• Review operational policies and guidance for staff and volunteers.

Skills

Experience with vulnerable service users

Ability to handle complaints

Advocacy skills

Education

A level standard or above

5 years' experience in support roles

Job description

The post-holder is responsible for the effective development and delivery of the Community Service for adults and children and young people, within a designated geographical area, through the management and coordination of volunteers. The post-holder will provide direct service to adults and children and young people where matters are complex and / or advocacy services are required.

Responsibilities

• Coordinate the delivery of Service to adults and young victims to the agreed standards and in line with relevant legislation and when necessary, provide cover to ensure service delivery.
• Provide advice and assistance to other volunteer coordinators and volunteers for queries relating to young victims referred to the Community Service (i.e., resources, signposting etc)
• Recruit, induct and develop volunteers to deliver service to young victims in liaison with the Volunteer Development Officer and Learning & Development Manager
• Review and update operational policies and guidance manual for staff and volunteers for assisting young victims (including assessments, incidents and safeguarding logs, support plans, tools for sessions, boundaries and confidentiality)
• Please see job description for full details.

Skills and Qualifications

• Achieved A level standard or above with a minimum 2 years’ experience of providing support to vulnerable service users including children and young people OR
• A Minimum of 5 years’ experience of providing support to vulnerable service users including children and young people
• Experience of dealing with challenging behaviours, complex situations and the ability to handle complaints including identifying needs and risks to children and young people
• Demonstrable experience of providing appropriate intervention and support to children and young people who have experienced distress
• Demonstrable experience of advocating on behalf of vulnerable service users to third party organisations including the understanding of children’s rights, safeguarding issues, legislation and best practice
• Please see job description for full details.

Vacancy ID 1737845 Job ref. VOLCOORDBEL/OCT/25 Job Sector Charity and Voluntary,Childcare and Social Work Area Belfast Location Belfast, City Centre Salary £29,011 per annum No. vacancies 1 Contract Type Permanent Weekly hours 35 Published date 01/10/2025 Closing date 15/10/2025 Worktime 9.00am to 5.00pm, days to be confirmed

Area: All of Northern Ireland
Closing date: 07 Nov 2025