Visual Merchandising Team Manager - Concordia BookStop SGW

Follett Higher Education; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading education retail company in Montreal is seeking a Visual Merchandising Team Manager to manage the General Merchandise department. The role requires 3-5 years of supervisory experience, a Bachelor's degree or equivalent, and strong communication skills. Responsibilities include managing employees, creating a customer-focused environment, and ensuring compliance with company standards. This full-time position offers competitive pay and various benefits.

Benefits

Medical, Dental, & Vision insurance

401k + 100% company match (up to 4%)

Quarterly Bonus Plan

Qualifications

• 3-5 years of relevant experience.
• 3-5 years of retail supervisory experience; computer literacy.
• Previous supervisory/management experience.

Responsibilities

• Supervises department employees, including hiring and training staff.
• Creates a customer service culture focused on solutions-based selling.
• Manages merchandise displays and ensures compliance with company standards.

Skills

Strong verbal and written communication skills

General computer skills

Retail supervisory experience

Education

Bachelor's degree or equivalent

Job description

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Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community, operating nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. For more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate : $19.75 - $23.50 per hour

Position Overview

Manages the General Merchandise department at a large store, including managing employee activities to meet financial and marketing objectives. Coordinates sales promotions with the Home Office and manages execution in the store. Assists customers and suggests product selections based on knowledge of current products and customer interactions. Demonstrates strong knowledge of Follett systems and strategies, the industry, and the competitive landscape to execute initiatives, drive profitable sales, and control expenses. Ensures compliance with company policies and procedures. Partners with support teams including Store Operations, HR, and Training. Upholds Follett Values: Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Supervises department employees, including assigning, evaluating, interviewing, hiring, and training staff.
• Supervises RTV processes and assists customers.
• Manages special order functions and communicates with customers.
• Creates a customer service culture focused on solutions-based selling and exceptional experience.
• Builds partnerships for promotional and off-site sales events.
• Conducts daily store walkthroughs for stock, inventory, and customer service.
• Manages merchandise displays from stockroom to sales floor, liaising with the Planner.
• Creates and maintains displays per company standards.
• Executes markups, markdowns, analyzes reports, processes purchase orders, and approves invoices.
• Partners with the Store Manager on promotions, sales, and inventory management.
• May perform website maintenance, fill orders, and ensure online merchandise accuracy.
• Responds to customer inquiries and resolves issues.
• May manage the store in the manager's absence or supervise other departments.
• May open or close the store.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• 3-5 years of retail supervisory experience; computer literacy.
• Strong verbal and written communication skills.
• Previous supervisory/management experience.
• General computer skills.

Full-time benefits :

• Medical, Dental, & Vision insurance.
• Voluntary Insurance plans.
• 401k + 100% company match (up to 4%).
• 80 hours vacation + sick days.
• 10 paid holidays.
• Quarterly Bonus Plan.

Equal Opportunity Employer. Candidates are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.