Visual Merchandiser

SmartRecruiters, Inc.; Hamilton; On-site; CAD 42,000 - 52,000; Full time

Job summary

H&M in Hamilton, Ontario seeks a Visual Merchandiser to uphold inspiring customer experiences through visual standards and commercial excellence across the store.

You will coach colleagues, align with global campaigns, and manage workload with Store Management and Area Visual Manager to ensure optimal product presentation and stock flow while driving store KPIs.

Qualifications

• Experience with visual merchandising and store presentation standards
• Coaching and developing retail team performance
• Strong customer-service orientation and brand representation

Responsibilities

• Contribute to the total OMNI customer experience by ensuring visual and commercial curation according to guidelines
• Represent the H&M Brand positively during customer interactions
• Organize and plan workload per store activation plan with Store Management and Area Visual Manager
• Launch and maintain global campaigns and sale activities on time per Brand Standards
• Ensure garment care, stock levels, and provide input on allocation to Store Management and Area teams
• Perform sales KPI reports, identify and prioritize visual and commercial opportunities with Store Management
• Create actions to increase customer satisfaction to hit sales targets and store goals
• Follow all procedures and legal requirements in all store areas with Store team

Job description

About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

A Day in the Life

Customer Sales & Profit

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
• Representing yourself and the H&M Brand positively during customer interactions (Direct)
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
• Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
• Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
• Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
• Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
• Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team