Visual Merchandiser

SmartRecruiters, Inc.; City of Langley; On-site; CAD 21,000 - 34,000; Full time

Job summary

H&M in Langley is seeking a Visual Merchandiser to uphold visual standards and deliver commercial excellence across the store, inspiring customers and colleagues.

You will lead styling and plan activations with store management, launch campaigns, ensure garment care and stock, analyze KPIs, and coach the team to maintain a high standard. This role requires fashion sense and strong communication for a collaborative brand experience.

Qualifications

• Experience in visual merchandising or retail presentation.
• Strong fashion sense and trend awareness.
• Excellent communication and coaching skills.
• Flexible schedule availability.

Responsibilities

• Contribute to the total OMNI customer experience by ensuring visual and commercial curation according to guidelines.
• Represent the brand positively during customer interactions.
• Organize workload according to store activation plans with Store Management and Area Visual Manager.
• Launch and maintain latest global campaigns and sale activities on time per Brand Standards.
• Ensure garment care, stock levels, and provide input on allocation to Store Management and Area teams.
• Perform sales KPI follow-up and identify visual and commercial opportunities with Store Management.
• Create actions to increase customer satisfaction to reach sales targets and store goals.
• Follow procedures for OMNI services, operations, and communication in all areas of the store.

Skills

Visual merchandising

Team coaching

Customer service

Job description

About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
• Representing yourself and the H&M Brand positively during customer interactions (Direct)
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
• Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
• Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
• Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
• Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
• Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
• Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store

Team & Development

• Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
• Coach and develop the Store team´s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines
• Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
• Develop and coach talents and provide onboarding training to new colleagues
• Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
• Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
• Support Sales Market and Area teams with expansion (store projects) needs

Visual & Commercial Execution